Incoming calls work, outgoing does not

Having trouble placing or receiving calls or using your voicemail system on Ooma Telo VoIP Phones? Post your questions here.
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stuartde
Posts: 2
Joined: Sat Mar 03, 2012 7:27 pm

Incoming calls work, outgoing does not

Post by stuartde » Sat Mar 03, 2012 7:53 pm

New Ooba user; just plugged it in 30min ago. Incoming is fine; voicemail works and everything. I can make outgoing calls with Ooma mobile. Just can't do it with Ooma Telo. Quirks:

- I get the Ooma dial tone
- I can dial, there is a slight delay, then I get the canned message that my "call cannot be completed at this time" and to "please try again later"
- The call does show up as an outgoing call on my dashboard

Weird. Any suggestions?

Thanks!
Stuart

stuartde
Posts: 2
Joined: Sat Mar 03, 2012 7:27 pm

Re: Incoming calls work, outgoing does not

Post by stuartde » Sat Mar 03, 2012 8:00 pm

And, just like that, I figured it out. Should others encounter this, here's the deal: you don't need to dial the area code if it's the same as your origin number. For example. if you're in the 212, just dial the number directly (e.g., 555-1212 not 212-555-1212). I'm so used to dialing ten digits on my mobile that it never occured to try it any other way.

Minor ask of Ooma: it' be a nice inclusion if, when you enable 10 digit dial, it includes your home area code :)

flyahead
Posts: 1
Joined: Fri Apr 06, 2012 4:30 am

Re: Incoming calls work, outgoing does not

Post by flyahead » Fri Apr 06, 2012 4:33 am

Thanks so much for this information. We just started doing 10 digit dialing about a week ago, so I had been trying to dial all 10 from home and getting this message...

This corrected the problem, operator error....

thunderbird
Posts: 6388
Joined: Mon Nov 08, 2010 4:41 pm

Re: Incoming calls work, outgoing does not

Post by thunderbird » Fri Apr 06, 2012 5:37 am

Make sure you have ten digit dialing enabled in My Ooma at https://my.ooma.com/system .

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lbmofo
Posts: 9337
Joined: Sun Mar 14, 2010 7:37 pm
Location: Greater Seattle
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Re: Incoming calls work, outgoing does not

Post by lbmofo » Fri Apr 06, 2012 11:42 am

10-digit dialing lets you make long-distance calls without dialing the initial 1, just like on your cell phone.

This can introduce a short delay if you dial 7 digits for local calls. Press # after you dial to put the call through immediately.
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