Mar 1st vm upgrade needs a PIN?

Having trouble placing or receiving calls or using your voicemail system on Ooma Telo VoIP Phones? Post your questions here.
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ciamarie
Posts: 14
Joined: Sun Jan 24, 2010 3:23 pm

Mar 1st vm upgrade needs a PIN?

Post by ciamarie » Mon Feb 20, 2012 12:33 pm

This wasn't addressed in the FAQ and a search turned up nothing. I don't believe I've ever created a PIN for voice mail, and I received an email that they were going to upgrade to VM 2.0 on Mar 1st or I could do it myself before then. So as to avoid surprises I thought I'd do it myself now, as I have no messages I need to save.

Although, this is confusing because I thought the VM servers were upgraded on Jan 1st? At least that's what the email I received in November said, and my personal greeting appeared to be inactive in Jan. so I re-did it. I don't get a lot of calls, so I haven't let one go to voicemail while I was listening, to see if the new greeting is active since then.

At any rate, during the upgrade it's asking for me to create a PIN, so I entered a 6 digit PIN and then I clicked 'validate' and it spun it's wheels for a moment and brought me to my ooma account login screen. I logged in, and it brought me to the account VM upgrade screen again, so I selected upgrade, entered a 4 digit PIN this time and clicked validate, same thing happened as before. How do I resolve this? Did it upgrade and didn't tell me?

The FAQ is pretty useless on what's required. If all else fails I guess I can just wait until March 1st and see what works and what doesn't....

Editing to add: I have a Hub and Scout, in case that matters.

thunderbird
Posts: 6388
Joined: Mon Nov 08, 2010 4:41 pm

Re: Mar 1st vm upgrade needs a PIN?

Post by thunderbird » Mon Feb 20, 2012 2:47 pm

ciamarie:
If you go to My Ooma https://my.ooma.com/inbox and look to the right of the words Voicemail / INBOX, you should see the words View Active Messages. If you see these words, you should have Ooma VM 2.0.

If you are having problems with voicemail, try removing power from the Ooma Hub for one hour. Then Repower the Ooma Hub and test.

Ringfinger
Posts: 89
Joined: Tue Jan 31, 2012 6:31 pm

Re: Mar 1st vm upgrade needs a PIN?

Post by Ringfinger » Mon Feb 20, 2012 5:51 pm

My unit is only three weeks old, I don't see those words, am I gettimng some sort of upgrade March 1 as well? I did nlt receive any e-mails.

Help?

thunderbird
Posts: 6388
Joined: Mon Nov 08, 2010 4:41 pm

Re: Mar 1st vm upgrade needs a PIN?

Post by thunderbird » Mon Feb 20, 2012 6:30 pm

Another way you should be able to check if you have Ooma Voicemail 2.0 is to contact Ooma Customer Support and ask them:

Customer Support
Email: support@oomacare.com
Phone: 1-888-711-OOMA (6662)
Monday-Friday 7am-7pm PST
Saturday-Sunday 8am-5pm PST

Ringfinger
Posts: 89
Joined: Tue Jan 31, 2012 6:31 pm

Re: Mar 1st vm upgrade needs a PIN?

Post by Ringfinger » Mon Feb 20, 2012 6:51 pm

Won't it just update itself anyhow?

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lbmofo
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Location: Greater Seattle
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Re: Mar 1st vm upgrade needs a PIN?

Post by lbmofo » Mon Feb 20, 2012 7:09 pm

Ringfinger wrote:My unit is only three weeks old, I don't see those words, am I gettimng some sort of upgrade March 1 as well? I did nlt receive any e-mails.

Help?
If you activated your Ooma service after May 2011, you are already using Ooma Voicemail 2.0 so there is no need to migrate your voicemail account.

https://www.ooma.com/app/support/ooma-v ... pgrade-faq
Customer Since: 3/13/10
Hardware: Telo & Hub
Service: Premier 12/06/10
Verizon Port: 3/15/10 - 4/02/10
Internet: 100 Mbps/10 Mbps
Setup: SB6141/R6700/Ooma
MainStreetSHARES Ebates: get Ca$h Back when you shop online!!

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thunderbird
Posts: 6388
Joined: Mon Nov 08, 2010 4:41 pm

Re: Mar 1st vm upgrade needs a PIN?

Post by thunderbird » Mon Feb 20, 2012 7:13 pm

Ringfinger wrote:Won't it just update itself anyhow?
See the following voicemail 2.0 topic for the procedure:

viewtopic.php?t=12841

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lbmofo
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Location: Greater Seattle
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Re: Mar 1st vm upgrade needs a PIN?

Post by lbmofo » Mon Feb 20, 2012 7:14 pm

ciamarie wrote:This wasn't addressed in the FAQ and a search turned up nothing. I don't believe I've ever created a PIN for voice mail, and I received an email that they were going to upgrade to VM 2.0 on Mar 1st or I could do it myself before then. So as to avoid surprises I thought I'd do it myself now, as I have no messages I need to save.

Although, this is confusing because I thought the VM servers were upgraded on Jan 1st? At least that's what the email I received in November said, and my personal greeting appeared to be inactive in Jan. so I re-did it. I don't get a lot of calls, so I haven't let one go to voicemail while I was listening, to see if the new greeting is active since then.

At any rate, during the upgrade it's asking for me to create a PIN, so I entered a 6 digit PIN and then I clicked 'validate' and it spun it's wheels for a moment and brought me to my ooma account login screen. I logged in, and it brought me to the account VM upgrade screen again, so I selected upgrade, entered a 4 digit PIN this time and clicked validate, same thing happened as before. How do I resolve this? Did it upgrade and didn't tell me?

The FAQ is pretty useless on what's required. If all else fails I guess I can just wait until March 1st and see what works and what doesn't....

Editing to add: I have a Hub and Scout, in case that matters.
If you are still trying to upgrade, change your PIN first (you are probably providing wrong PIN for your existing VM account): https://www.ooma.com/app/support/ooma-v ... l#anchor-0
Customer Since: 3/13/10
Hardware: Telo & Hub
Service: Premier 12/06/10
Verizon Port: 3/15/10 - 4/02/10
Internet: 100 Mbps/10 Mbps
Setup: SB6141/R6700/Ooma
MainStreetSHARES Ebates: get Ca$h Back when you shop online!!

Image

Ringfinger
Posts: 89
Joined: Tue Jan 31, 2012 6:31 pm

Re: Mar 1st vm upgrade needs a PIN?

Post by Ringfinger » Mon Feb 20, 2012 7:42 pm

Thanks for the help. I don't see the message but activated jan 2012 so I assume I am okay.

ciamarie
Posts: 14
Joined: Sun Jan 24, 2010 3:23 pm

Re: Mar 1st vm upgrade needs a PIN?

Post by ciamarie » Tue Feb 21, 2012 12:26 pm

Thanks for the replies! I checked the inbox, and it didn't show 'view active messages' so I picked up my handset and selected the option to edit and revise my PIN, though I don't think I'd ever set one before that, then tried the upgrade link again and the same thing happened as before (taken to log in window).

I decided to wait about 1/2 hour, just in case that might make a difference. During that time I had the bright idea that maybe I should try it with a different browser, as I had been using the Midori browser. When I went back, I tried it using Opera and it worked! So, I think at least part of the issue was the browser and not the PIN. :?

Thanks for the input.

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