Having trouble placing or receiving calls or using your voicemail system on Ooma Telo VoIP Phones? Post your questions here.
#92643 by Lord Vader
Mon Feb 06, 2012 12:21 pm
I had to reset some settings on my account, and I think there is a problem with my call forwarding. Here's what I'm looking to be able to do. Can someone remind me of the proper settings needed to do this:

  • I have my Ooma primary home phone number.
  • I have a second number on my Ooma account as well.
  • I want both numbers when some calls either to automatically ring my cell phone, effectively letting me pick up an incoming home phone call on my cell phone (my previous provider Vonage calls this "SimulRing")

What are the proper settings on my Ooma account to accomplish this? Something doesn't look correct on them right now.
#92645 by Lord Vader
Mon Feb 06, 2012 12:33 pm
OK, it appears that they are set exactly like that. One problem seems to have arisen, though: when someone calls my second number, my cell phone doesn't ring. It rings only when my primary Ooma number is called.

BTW, I do not have the "require key press" box checked. Is there a reason I should? After all, that does seem like an unnecessary, if not inconvenient, step.
#92646 by murphy
Mon Feb 06, 2012 12:43 pm
If your cell phone is off or out of contact with a cell tower your calls will go directly to the cell phone voice mail. It will not be possible to answer them at home.
#92650 by Lord Vader
Mon Feb 06, 2012 12:58 pm
murphy wrote:If your cell phone is off or out of contact with a cell tower your calls will go directly to the cell phone voice mail. It will not be possible to answer them at home.


That I know, and it's not an issue. My cell phone is rarely off and has a good signal 99% of the time.
#92651 by Lord Vader
Mon Feb 06, 2012 12:59 pm
lbmofo wrote:It is possible to specify different treatment for different numbers so check your setting for each.


I had thought that, but when I go to Call Forwarding under preferences, it seems it's set up for my account as a whole and not per number. I couldn't find a way to look at my second number's settings.

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