Having trouble placing or receiving calls or using your voicemail system on Ooma Telo VoIP Phones? Post your questions here.
#92189 by DVDDude
Tue Jan 24, 2012 8:35 pm
Hi, I just purchased the Ooma Telo a couple weeks ago and my number has been ported, so all that is done. I am able to make outgoing calls just fine, but when I make an incoming call it just gives a beep then it disconnects, no voice mail or anything. I have pressed the envelope button on the Telo, but that doesn't seem to help and I have unplugged the Telo for 15 mins. or so. Any ideas on this one?


Thanks!
DVDDude
#92195 by thunderbird
Wed Jan 25, 2012 5:08 am
DVDDude wrote:It will ring once, then I hear a short beep and then it disconnects.

This is probably an Ooma side problem, and you will have to contact Ooma Customer Support to have it correted, but to make sure do the following:

First:
To help stabilize your Ooma Internet connection turn off MAC address Spoofing, by doing the following:
If your Ooma device is connected Modem-Ooma-Router, access your Ooma Setup pages by typing http://172.27.35.1 in your computer browser window. The Ooma Setup pages open. Click on Internet, go down to INTERNET Port MAC Address: and change setting from Automatic to Use Built In. Click on Update device. Remove power from your Modem and the Ooma Device. Repower the Modem. When the Modem is done booting repower your Ooma device.

If your connection is Modem-Router-Ooma, temporarily connect a network cable from your Ooma device home port, to the wired LAN port of a computer. Temporarily turn off Wi-Fi in the computer, if turned on. Reboot the computer. Access your Ooma Setup pages by typing http://172.27.35.1 in your computer browser window. The Ooma Setup pages open. Click on Internet, go down to INTERNET Port MAC Address: and change setting from Automatic to Use Built In. Click on Update device. Remove power from your Modem, your Router and Ooma Device. Repower the Modem. When the Modem is done booting repower your Router. When the Router is done booting, repower your Ooma device.

Next:
Go into My Ooma and temporarily turn off "Blacklists" https://my.ooma.com/blacklists for testing. Also go into My Ooma and temporarily turn off "Anonymous Call Block" https://my.ooma.com/privacy for testing. Then test by calling your Ooma number from your cell phone.

Next if all else fails contact Ooma Customer Support:

Customer Support
Email: support@oomacare.com
Phone: 1-888-711-OOMA (6662)
Monday-Friday 7am-7pm PST
Saturday-Sunday 8am-5pm PST

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