Having trouble placing or receiving calls or using your voicemail system on Ooma Telo VoIP Phones? Post your questions here.
#92184 by bsiegelfl
Tue Jan 24, 2012 6:23 pm
A caller from Japan using Skype to call my Ooma number gets a message to enter a private ID. His call does not proceed further (no voicemail connection, no other options, etc.). This caller can use Skype to call my cell phone or to Skype on my computer without difficulty. Any idea what this private ID is and how to deal with it?

Thanks in advance.
#92187 by murphy
Tue Jan 24, 2012 7:05 pm
Do you have your Ooma account set to block anonymous callers?
#92207 by lbmofo
Wed Jan 25, 2012 11:23 am
From your cell phone try calling yourself using *67 (block callerid) and see what you get. If you get anonymous reject message, give Ooma customer support a call if you can't change the setting yourself.

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