Have dial tone, yet can not make a call.

Having trouble placing or receiving calls or using your voicemail system on Ooma Telo VoIP Phones? Post your questions here.
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jcarling
Posts: 1
Joined: Tue Jan 24, 2012 10:28 am

Have dial tone, yet can not make a call.

Post by jcarling » Tue Jan 24, 2012 10:30 am

I have a ooma dail tone on the telo, all lights are blue, yet when I dial a number all I get is silence. I just hooked up the device and it has not worked yet.

thunderbird
Posts: 6388
Joined: Mon Nov 08, 2010 4:41 pm

Re: Have dial tone, yet can not make a call.

Post by thunderbird » Tue Jan 24, 2012 10:52 am

jcarling wrote:I have a ooma dail tone on the telo, all lights are blue, yet when I dial a number all I get is silence. I just hooked up the device and it has not worked yet.
There is probably a problem with your Ooma profile.
So you will have to contact Ooma Customer support:

Customer Support
Email: support@oomacare.com
Phone: 1-888-711-OOMA (6662)
Monday-Friday 7am-7pm PST
Saturday-Sunday 8am-5pm PST

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lbmofo
Posts: 9337
Joined: Sun Mar 14, 2010 7:37 pm
Location: Greater Seattle
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Re: Have dial tone, yet can not make a call.

Post by lbmofo » Tue Jan 24, 2012 10:55 am

jcarling, this may not be your situation but what you describe is what happens between the time your Ooma loses internet connection and the time your Ooma realizes it and comes offline. Dialtone but silence after dialing.
Customer Since: 3/13/10
Hardware: Telo & Hub
Service: Premier 12/06/10
Verizon Port: 3/15/10 - 4/02/10
Internet: 100 Mbps/10 Mbps
Setup: SB6141/R6700/Ooma
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ericute
Posts: 9
Joined: Thu Mar 29, 2012 1:14 am

Re: Have dial tone, yet can not make a call.

Post by ericute » Thu Mar 29, 2012 2:32 am

i have the same problem. i have the blue light, dial tone ok, i can receive incoming calls... but couldnt make calls..theres no outgoing..it would dial but theres no ring...or couldnt connect..it just stay silent... i chatted with ooma customer service and he told me it would be better if i call them... lol..what a joke..i just mentioned i couldnt make a call...anyway, i hope someone can help me on this matter.

magma2
Posts: 10
Joined: Tue Mar 24, 2009 6:50 am

Re: Have dial tone, yet can not make a call.

Post by magma2 » Thu Mar 29, 2012 3:27 pm

Having the same problem. Is there a problem with the network?

magma2
Posts: 10
Joined: Tue Mar 24, 2009 6:50 am

Re: Have dial tone, yet can not make a call.

Post by magma2 » Thu Mar 29, 2012 3:28 pm

Having the same problem. Is there a problem with the network?

thunderbird
Posts: 6388
Joined: Mon Nov 08, 2010 4:41 pm

Re: Have dial tone, yet can not make a call.

Post by thunderbird » Thu Mar 29, 2012 4:01 pm

I was having this problem, but after rebooting the calls went though nomally. When I was having this problem, some days, every time I wanted to use the phone, I had to reboot the Ooma Telo serveral times. Then by itself, it cleared up and it's been normal since.

Try removing power from the Ooma device. Then repower the Ooma device and test.

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