Having trouble placing or receiving calls or using your voicemail system on Ooma Telo VoIP Phones? Post your questions here.
#91431 by kekellum
Wed Jan 04, 2012 1:36 pm
I called 911 today from home and was routed to the wrong county. My town spans 2 counties but I was directed to the wrong one which they do not have a listing for my address. Called Tech support with very little success of getting this resolved. I have confirmed my service address is correct on my account but need to know how to correct the county. Any suggestions?
#91437 by thunderbird
Wed Jan 04, 2012 3:17 pm
kekellum wrote:I called 911 today from home and was routed to the wrong county. My town spans 2 counties but I was directed to the wrong one which they do not have a listing for my address. Called Tech support with very little success of getting this resolved. I have confirmed my service address is correct on my account but need to know how to correct the county. Any suggestions?

When you test call 911 with your cell phone, does your 911 call arrive at the correct location?

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