turbo9 wrote:Jan 14 update. Just bad news to report. Called 877-779-1575 many times and never got through. Had to revert to calling their local number. Good thing it's now a local call.
Was advised by Ooma to prefix the call with *67. That made absolutely no difference.
I am assured that this problem is being worked on, but I'm not seeing much of a plan or progress. Regardless, I have kicked out the incumbent and now just have Ooma.
Below is a collection of things that helped others:
8xx Toll Free Number Calling Problem (Hear Fast Busy)
By valleybill:
You now must not have caller ID blocking. If you do, then dial *82 before a toll free call.
viewtopic.php?f=5&t=12455&start=40By ehl1:
1) The issue has been found to relate to Caller ID blocking - and my setting was indeed set to block my caller ID on outgoing calls. We switched off that feature, rebooted the Ooma Telo, and lo and behold, ALL 800 #s went through first try, no issue(!)
2) In addition, it was reported that even with the caller ID blocking active, if you wait 5-10 seconds after the fast busy, the call apparently does connect (I never tried this and still haven't)
viewtopic.php?f=5&t=12455&start=30Next if that doesn’t work:
Try calling with a *99 in front of the number for the Oomo Hub.
Try Calling with a *99, *98 or *96 in front of the number if you have an Ooma Telo.
Example: *98-1-xxx-xxx-xxxx
Next if that doesn’t work:
If that doesn't work, remove power from the Ooma device for 20 minutes and then test. You may have to repeat this procedure up to three times.
Next if that doesn’t work:
dial *#*#099 on the phone attached to Telo to issue a factory reset