Having trouble placing or receiving calls or using your voicemail system on Ooma Telo VoIP Phones? Post your questions here.
#90697 by wa4zwc
Tue Dec 13, 2011 1:16 pm
In my area, Time Warner is rolling out its wide band internet service. Before the upgrade my speeds were approx 15 mbps for download and .48 mbps for upload. I was having no problems when it was at those speeds and I could use my second line and also run some applications on my computer at the same time as I was using the first line and the voice quality was good.

Now, since the speeds have increased, I have problems using my second line at the same time as I am on my first and I cannot use the computer without causing problems with my voice quality. My new speeds are 28.9 mbps download and 1.89 mbps upload.

I have looked into my advance settings and the upstream is set at 384 kbps and the downstream is at 0.

Should I change those settings to something else or is there some other way to solve this problem.

My setup is modem-ooma-router

My internet settings in ooma is set at Automatic and the Internet port MAC address is checked at built in and the numbers are 00:18:61:0A:E2:0D

Thanks for your help,

Jerry
#90699 by thunderbird
Tue Dec 13, 2011 1:26 pm
wa4zwc wrote:In my area, Time Warner is rolling out its wide band internet service. Before the upgrade my speeds were approx 15 mbps for download and .48 mbps for upload. I was having no problems when it was at those speeds and I could use my second line and also run some applications on my computer at the same time as I was using the first line and the voice quality was good.

Now, since the speeds have increased, I have problems using my second line at the same time as I am on my first and I cannot use the computer without causing problems with my voice quality. My new speeds are 28.9 mbps download and 1.89 mbps upload.

I have looked into my advance settings and the upstream is set at 384 kbps and the downstream is at 0.

Should I change those settings to something else or is there some other way to solve this problem.

My setup is modem-ooma-router

My internet settings in ooma is set at Automatic and the Internet port MAC address is checked at built in and the numbers are 00:18:61:0A:E2:0D

Thanks for your help,

Jerry

For a Modem-Ooma-Router connection:
Since you have more bandwidth, try the following. In Ooma Setup after the factory reset, I would only change Automatic MAC address to Use Built In MAC address, and leave Quality of Service at the Ooma Telo default settings, which you will see after the Factory Reset:

Ooma Telo Factory Reset:
Dial *#*#099 on the phone attached to Telo to issue a factory reset.
A recording will come on the line and ask if you really want to do a factory reset. Press 1 for yes, and press 2 or hang up for no. After pressing 1, you will hear a busy signal. After hanging up, the number 1 light stays lit yellow on the face of the Ooma Telo. After a short period of time, only the number 1 & 2 lights remain lit blue. Then after more time, the Ooma Telo goes into the boot sequence, and comes back on line. If you are using an Ooma Wi-Fi dongle, you have to access Ooma Setup and rescan for the Wi-Fi network before a Wi-Fi connection can be made. The same is true for DSL, if you have to enter Connection type PPoE and a Name and Password for the Internet provider connection. If you are using a wired LAN Internet connection, you may want to reset MAC address from Automatic, to Use Built In. Also you may want to reset your Quality of Service Upstream/Downstream Internet Speed settings, and Bluetooth settings if you are using Ooma’s USB Bluetooth dongle.

Sometimes the *#*#099 command has to be issued three or four times, before the factory reset sequence starts and is completed.

After the Factory Reset and MAC address adjustment to Use Built In, do the following:

Power off the Ooma device for 20 minutes. This allows time for the Ooma servers to reload/reset/correct your Ooma profile. Then repower the Ooma device and test.


If you continue to have problems:

Run http://speedtest.phonepower.com/ to see how your modem and Internet connection is doing. Then click on the Advance tab on the lower left side of the Phonepower page, and post the following values here in this thread, by clicking on "Quote" in the upper right hand corner of this Ooma Forum post. Then fill in the blanks.

Download Speed: ________________
Upload Speed: ________________
Download Consistency of Service ________
Upload Consistency of Service _________
Maximum TCP Delay _____________
Jitter you server __________
Jitter server you _________
Packet loss: you server_______
Packet loss: server you ______
Packet discards _________
Packets out of order _________
Estimated MOS score ________

If you do the Java fix in your computer, instructions located at viewtopic.php?f=9&t=12085. Then you can click on the Speedtest Phonepower Advanced tab, then "view test" at the bottom. Instead of filling in the blanks above, you can select CTRL+A to highlight, CTRL+C to copy; CTRL+V for paste into the Ooma Forum.

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