Just cancelled Premier, having trouble placing calls

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miscrap
Posts: 6
Joined: Tue Oct 25, 2011 7:52 am

Just cancelled Premier, having trouble placing calls

Post by miscrap » Tue Dec 06, 2011 8:47 pm

I cancelled my free Premier trial a few days ago. Since then my wife has started complaining that sometimes when she tries to place a call she gets an Ooma error message, something to the effect of second line not available, hang up first line. I only have one line, and the only one on it is my wife trying to make a call. I no longer have a second line since I cancelled Premier (although both the 1 & 2 lights are lit up on device). I tried rebooting the device but that didn't help. It doesn't happen every time, and has never happened to me, so I can't describe the exact message. My wife makes probably 10-20 calls a day, and has complained to me about half a dozen times about this. Anyone have any idea what's going on and how I can fix it?

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lbmofo
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Re: Just cancelled Premier, having trouble placing calls

Post by lbmofo » Tue Dec 06, 2011 10:30 pm

This is likely happening between calls. Give some time between hang up & next pick up or if message gotten, try pressing the flash button on the phone to get rid of message.
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thunderbird
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Re: Just cancelled Premier, having trouble placing calls

Post by thunderbird » Tue Dec 06, 2011 11:42 pm

miscrap wrote:I cancelled my free Premier trial a few days ago. Since then my wife has started complaining that sometimes when she tries to place a call she gets an Ooma error message, something to the effect of second line not available, hang up first line. I only have one line, and the only one on it is my wife trying to make a call. I no longer have a second line since I cancelled Premier (although both the 1 & 2 lights are lit up on device). I tried rebooting the device but that didn't help. It doesn't happen every time, and has never happened to me, so I can't describe the exact message. My wife makes probably 10-20 calls a day, and has complained to me about half a dozen times about this. Anyone have any idea what's going on and how I can fix it?
You may also want to try this:
Power off the Ooma device for 20 minutes. This allows time for the Ooma servers to reload/reset/correct your Ooma profile. Then repower the Ooma device and test.

miscrap
Posts: 6
Joined: Tue Oct 25, 2011 7:52 am

Re: Just cancelled Premier, having trouble placing calls

Post by miscrap » Thu Dec 08, 2011 9:21 am

Thanks for the advice. Tried the Power Off thing but it didn't help. Pretty sure it's due to being too quick on the hang up/new call. Told the wife to slow down, but we'll see how that goes. Thanks again.

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