Calls go direct to voicemail

Having trouble placing or receiving calls or using your voicemail system on Ooma Telo VoIP Phones? Post your questions here.
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Maher
Posts: 3
Joined: Tue Apr 14, 2009 10:14 am

Calls go direct to voicemail

Post by Maher » Wed Apr 15, 2009 5:18 am

My service doesn't appear to be completely down like some people's but calls to my number go directly to voicemail.

I will, however, echo the sentiments of other people with problems today. If this goes on much more, I really can't stay with this service, and I can't recommend it to my clients (I run an in-home tech support business). I was all set to sing Ooma's praises, but after one family member had a horrible experience with the product (an isolated incident), and Monday's issues (a service-wide incident), I just cannot in good conscience recommend Ooma to anyone at this time. I'm going to have to wait quite some time before I'm confident enough in the product.

But still the problem remains, I cannot receive calls, just voicemails. Well, I guess that's a step up from Monday, when I could get neither...

murphy
Posts: 7176
Joined: Tue Jan 27, 2009 12:49 pm
Location: Pennsylvania

Re: Calls go direct to voicemail

Post by murphy » Wed Apr 15, 2009 8:30 am

Is your envelope light on? If it is, press and hold until it goes out.
Customer since January 2009
Telo with 2 Handsets, a Linx, and a Safety Phone
Telo2 with 2 Handsets and a Linx

oomg
Posts: 593
Joined: Fri Feb 20, 2009 3:59 am
Location: SoCal -- L.A.

Re: Calls go direct to voicemail

Post by oomg » Wed Apr 15, 2009 8:58 am

Maher wrote:My service doesn't appear to be completely down like some people's but calls to my number go directly to voicemail.

I run an in-home tech support business.

But still the problem remains, I cannot receive calls, just voicemails. Well, I guess that's a step up from Monday, when I could get neither...
murphy wrote:Is your envelope light on? If it is, press and hold until it goes out.
Yes... inquiring minds want to know...
oomg -- Voice Over Internet Person

I've learned a lot here... two months ago I didn't even know how to spell VOIP and now I are one.

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