Why am I not receiving emails when I get a new VM?

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Oomaboy
Posts: 8
Joined: Mon Nov 22, 2010 11:34 am

Why am I not receiving emails when I get a new VM?

Post by Oomaboy » Sat Nov 12, 2011 5:33 am

When I got Ooma a year back I know I was receiving emails when I'd get a VM. We have an answering machine that we use for 99% of the time, but this morning I walked by the device and it was flashing, indicative of several VMs I never got and never got emails for. I do get emails from OOMA for account stuff, but don't see at my.ooma.com where to force it to send for VMs. What am I missing?

I don't have ooma premier, just the basic service.

Thanks!

murphy
Posts: 7176
Joined: Tue Jan 27, 2009 12:49 pm
Location: Pennsylvania

Re: Why am I not receiving emails when I get a new VM?

Post by murphy » Sat Nov 12, 2011 5:58 am

You got the voicemail emails during your Premier trial.
You have to subscribe to Premier for them to continue.
Customer since January 2009
Telo with 2 Handsets, a Linx, and a Safety Phone
Telo2 with 2 Handsets and a Linx

Oomaboy
Posts: 8
Joined: Mon Nov 22, 2010 11:34 am

Re: Why am I not receiving emails when I get a new VM?

Post by Oomaboy » Sat Nov 12, 2011 8:45 am

murphy wrote:You got the voicemail emails during your Premier trial.
You have to subscribe to Premier for them to continue.
Ah, thanks :)

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