I've had the Telo for about 5 days. I can call local numbers (214 and 972, with 10 digit dialing), toll-free numbers, and a few area codes around the US. I can't get through to 254-445-xxxx numbers. The recipient hears the ring, answers and can hear me (saying Hello? into the silence), but I can't hear them. I've tried dialing with 1+, and tried unplugging the Telo for 30 minutes. I haven't tried the *96 *98 *99 options, because I don't understand how that will help. I've called a 254 area code cell phone number, and it worked fine. And the 254-445-xxxx number can call my Ooma line without a problem. My folks are getting a little tired of my calling experiments. Also, under System Preferences, I've never gotten "Enable 10 Digit Dialing" to save. Is that part of the problem?
van027 wrote:I've had the Telo for about 5 days. I can call local numbers (214 and 972, with 10 digit dialing), toll-free numbers, and a few area codes around the US. I can't get through to 254-445-xxxx numbers. The recipient hears the ring, answers and can hear me (saying Hello? into the silence), but I can't hear them. I've tried dialing with 1+, and tried unplugging the Telo for 30 minutes. I haven't tried the *96 *98 *99 options, because I don't understand how that will help. I've called a 254 area code cell phone number, and it worked fine. And the 254-445-xxxx number can call my Ooma line without a problem. My folks are getting a little tired of my calling experiments. Also, under System Preferences, I've never gotten "Enable 10 Digit Dialing" to save. Is that part of the problem?
For a temporary work around Ooma suggests the you use *98 or *96 for dialing numbers that won't go through otherwise. Ooma Telo dialing with *98 or *96 uses a larger Codec bandwidth or different configuration.
I had some luck with this problem by powering off the Ooma Telo for 20 minutes, then repowering. But it only lasted for a short period of time. Ooma had to fix my problem.
In all cases when having this problem, you must report it to Ooma Customer Support, or otherwise it will never be corrected for you.
Customer Support
Email: support@oomacare.com
Phone: 1-888-711-OOMA (6662)
Monday-Friday 7am-7pm PST
Saturday-Sunday 8am-5pm PST