Having trouble placing or receiving calls or using your voicemail system on Ooma Telo VoIP Phones? Post your questions here.
#88685 by bilbro
Fri Oct 21, 2011 6:29 pm
One of the most frequent numbers we call is another Ooma customer. We can count on the call being dropped after about 15 minutes of conversation. Any ideas what the problem might be?
#88688 by thunderbird
Fri Oct 21, 2011 7:31 pm
bilbro wrote:One of the most frequent numbers we call is another Ooma customer. We can count on the call being dropped after about 15 minutes of conversation. Any ideas what the problem might be?

The first thing to do for dropped calls:
Make sure the person who is another Ooma customer does this change also, because you don't know if the dropped call comes from your end, or from the other Ooma user's end.
To help stabilize your Ooma Internet connection turn off MAC address Spoofing by doing the following:
If your Ooma device is connected Modem-Ooma-Router, access your Ooma Setup pages by typing http://172.27.35.1 in your computer browser window. The Ooma Setup pages open. Click on Internet, go down to INTERNET Port MAC Address: and change setting from Automatic to Use Built In. Click on Update device. Remove power from your Modem and the Ooma Device. Repower the Modem. When the Modem is done booting repower your Ooma device.

If your connection is Modem-Router-Ooma, temporarily connect a network cable from your Ooma device home port, to the wired LAN port of a computer. Temporarily turn off Wi-Fi in the computer, if turned on. Reboot the computer. Access your Ooma Setup pages by typing http://172.27.35.1 in your computer browser window. The Ooma Setup pages open. Click on Internet, go down to INTERNET Port MAC Address: and change setting from Automatic to Use Built In. Click on Update device. Remove power from your Modem, your Router and Ooma Device. Repower the Modem. When the Modem is done booting repower your Router. When the Router is done booting, repower your Ooma device.

Who is online

Users browsing this forum: Google [Bot] and 14 guests