Some times if you cycle the envelope button on the face of the Ooma Telo, so that it changes color to yellow, then press it again to change back to blue, maybe a couple of times, it will correct "confused" Ooma software.psmsmallengines wrote:Friday afternoon, I got a call from a friend on my second line. I heard it rining, and he had to leave a message as I let is go to voicemail. Now when someone tries to call, it goes directly to voicemail. How to I make the phone ring again. I have reset the telo, took the battery out of the handset and still, goes right to voice mail!! Any ideas? Thanks
If the problem continues, contact Ooma Customer Service:
Phone: 1-888-711-OOMA (6662)
Monday-Friday 7am-7pm PST
Saturday-Sunday 8am-5pm PST
Do you have your second number locked to a specific Telo handset?psmsmallengines wrote:Did not work, sent yet another email to Ooma. I want to like Ooma, but I have looked at it since I got it in the end of June, Either every few days, or, at Least once a week, there is a problem that comes up. Patience is wearing this at this point. I think I might give my old phone company a call. No one should have to put up with this.
If you do the do not disturb function can only be changed from that handset.
Press and hold the envelope key on the handset to change the state.
Since the same key is used to play back voicemail messages you could easily hold it too long and change the state while trying to play a message.
Telo with 2 Handsets, a Linx, and a Safety Phone
Telo2 with 2 Handsets and a Linx
FYI on handset reset: viewtopic.php?t=10782#p75053