Calls go right to voice mail on 2nd number??

Having trouble placing or receiving calls or using your voicemail system on Ooma Telo VoIP Phones? Post your questions here.
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psmsmallengines
Posts: 57
Joined: Sat Jul 23, 2011 7:11 pm

Calls go right to voice mail on 2nd number??

Post by psmsmallengines » Sun Aug 21, 2011 2:48 am

Friday afternoon, I got a call from a friend on my second line. I heard it rining, and he had to leave a message as I let is go to voicemail. Now when someone tries to call, it goes directly to voicemail. How to I make the phone ring again. I have reset the telo, took the battery out of the handset and still, goes right to voice mail!! Any ideas? Thanks

thunderbird
Posts: 6388
Joined: Mon Nov 08, 2010 4:41 pm

Re: Calls go right to voice mail on 2nd number??

Post by thunderbird » Sun Aug 21, 2011 4:45 am

psmsmallengines wrote:Friday afternoon, I got a call from a friend on my second line. I heard it rining, and he had to leave a message as I let is go to voicemail. Now when someone tries to call, it goes directly to voicemail. How to I make the phone ring again. I have reset the telo, took the battery out of the handset and still, goes right to voice mail!! Any ideas? Thanks
Some times if you cycle the envelope button on the face of the Ooma Telo, so that it changes color to yellow, then press it again to change back to blue, maybe a couple of times, it will correct "confused" Ooma software.

If the problem continues, contact Ooma Customer Service:

Customer Support
Email: support@oomacare.com
Phone: 1-888-711-OOMA (6662)
Monday-Friday 7am-7pm PST
Saturday-Sunday 8am-5pm PST

psmsmallengines
Posts: 57
Joined: Sat Jul 23, 2011 7:11 pm

Re: Calls go right to voice mail on 2nd number??

Post by psmsmallengines » Sun Aug 21, 2011 12:12 pm

O.K. thanks, I will give that a try

psmsmallengines
Posts: 57
Joined: Sat Jul 23, 2011 7:11 pm

Re: Calls go right to voice mail on 2nd number??

Post by psmsmallengines » Mon Aug 22, 2011 5:26 am

Did not work, sent yet another email to Ooma. I want to like Ooma, but I have looked at it since I got it in the end of June, Either every few days, or, at Least once a week, there is a problem that comes up. Patience is wearing this at this point. I think I might give my old phone company a call. No one should have to put up with this.

murphy
Posts: 7240
Joined: Tue Jan 27, 2009 12:49 pm
Location: Pennsylvania

Re: Calls go right to voice mail on 2nd number??

Post by murphy » Mon Aug 22, 2011 6:45 am

psmsmallengines wrote:Did not work, sent yet another email to Ooma. I want to like Ooma, but I have looked at it since I got it in the end of June, Either every few days, or, at Least once a week, there is a problem that comes up. Patience is wearing this at this point. I think I might give my old phone company a call. No one should have to put up with this.
Do you have your second number locked to a specific Telo handset?
If you do the do not disturb function can only be changed from that handset.
Press and hold the envelope key on the handset to change the state.
Since the same key is used to play back voicemail messages you could easily hold it too long and change the state while trying to play a message.
Customer since January 2009
Telo with 2 Handsets, a Linx, and a Safety Phone
Telo2 with 2 Handsets and a Linx

psmsmallengines
Posts: 57
Joined: Sat Jul 23, 2011 7:11 pm

Re: Calls go right to voice mail on 2nd number??

Post by psmsmallengines » Mon Aug 22, 2011 6:58 am

Nope, Right to voice mail instantly, not so much as a ring!! and I have only one handset, I had to send back the other two as they were defective, now the screen on the handset says "Handset 2" called ooma elling them I have only one handset etc, etc, etc. Then she tried on their end, No soap, could not change it, then gave me a lenghty link and I have to hook my computer up through the telo to reset the handset, but at least it rang, so I said to myself, no way, leave it alone, I did and now going right to voicemail. I'm at the end of the line, I called my Old Phone company this a.m. and am going back, too much stress for me over just wanting a phone to be able to talk on. Too much time emailing them, the user forum and getting on the phone with them. I have spent hours in the beginning with them, will no doubt spend even more time. I hate to have a phone bill but I hate having service that really doesnt work right on a weekly basis, thanks anyway for your help. Patrick

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lbmofo
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Re: Calls go right to voice mail on 2nd number??

Post by lbmofo » Mon Aug 22, 2011 7:07 am

If Do Not Disturb is on on the personal handset, the screen would show "DND is on." This would definitely send calls to VM.

FYI on handset reset: viewtopic.php?t=10782#p75053
Customer Since: 3/13/10
Hardware: Telo & Hub
Service: Premier 12/06/10
Verizon Port: 3/15/10 - 4/02/10
Internet: 100 Mbps/10 Mbps
Setup: SB6141/R6700/Ooma
MainStreetSHARES Ebates: get Ca$h Back when you shop online!!

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lbmofo
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Re: Calls go right to voice mail on 2nd number??

Post by lbmofo » Mon Aug 22, 2011 9:22 am

psmsmallengines, do you like how Ooma works with a regular DECT 6.0 phone connected to the "phone" port? If so, why not consider getting a 2nd Telo for what you want to do (2 separate #s) instead of paying POTS exorbitant amt of money month after month?
Customer Since: 3/13/10
Hardware: Telo & Hub
Service: Premier 12/06/10
Verizon Port: 3/15/10 - 4/02/10
Internet: 100 Mbps/10 Mbps
Setup: SB6141/R6700/Ooma
MainStreetSHARES Ebates: get Ca$h Back when you shop online!!

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psmsmallengines
Posts: 57
Joined: Sat Jul 23, 2011 7:11 pm

Re: Calls go right to voice mail on 2nd number??

Post by psmsmallengines » Mon Aug 22, 2011 9:34 am

Ooma FAILED to work with DECT phone this weekend, at least three times. Reset was needed of the telo, As it has been needed in the past. Called my Phone Company who is also my internet provider, I can get a landline with measured service as low as $6.00 a month. For the expenise measured service, it's $11.00 a month and I have a magic jack that has never dropped a call, always worked when I needed it to and was a lot less expensvie than ooma. I guess you can tell by now the direction I'm headed in. I also tried this morning to correct the current "Problem of the Week" Customer service failed miserably . No phone call back after I had to repeat the number three times as she could not understand me. I do like to save money, who doesn't, but there comes a point. I personally have not had great luck with Ooma, when it works, it is fantastic, like I said "When". Thanks for your help in the past and I have seen that you have helped others on here too. Oh, forgot to mention, Just sent back my THIRD handset. Same problem as the other two, Charging cradle issue which is thee deal breaker and it would also not register to be handset 1, even when Ooma tried it! Back it went.

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