Having trouble placing or receiving calls or using your voicemail system on Ooma Telo VoIP Phones? Post your questions here.
#6482 by mjv5864
Mon Apr 13, 2009 11:53 am
Wouldn't it make more sense to have an outgoing message explaining that Ooma is experiencing a service outage rather than getting a busy signal when calling Customer Service???
#6494 by RCH
Mon Apr 13, 2009 12:04 pm
mjv5864 wrote:Wouldn't it make more sense to have an outgoing message explaining that Ooma is experiencing a service outage rather than getting a busy signal when calling Customer Service???


You would think so, but their phone system is probably down too.
#6815 by scots
Mon Apr 13, 2009 4:42 pm
RedKendall wrote:Bottom line is GET MORE PEOPLE TO ANSWER THE PHONE


When such a large outage occurs, it usually doesn't matter how many people a company has to answer the phone. I've tried calling Time Warner Cable when the Road Runner internet service has been out here and got busy signals, and they have a fairly large call center here in Raleigh. If enough people are trying to call in and find out what's going on there is going to be a busy signal, no matter how many people are working to answer the phone...except maybe with a few of the largest companies.

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