voicemail not working

Having trouble placing or receiving calls or using your voicemail system on Ooma Telo VoIP Phones? Post your questions here.
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Joined: Tue May 06, 2008 4:12 pm

voicemail not working

Post by tflorin » Sun Aug 10, 2008 8:37 am

My ooma was working fine, but recently the voicemail stopped functioning. The personal message I recorded does not play. Instead, the preset "Hello, we are not available now..." comes on. No message is recorded. I have checked the setup and it has my personal message recorded and lists it as the active message. I rebooted the system and it went to my outgoing message (without the phone ringing) and recorded the message. The next time I tried, it went back to the preset message and the problem with no voicemail recording returned.

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Location: Palo Alto, California

Re: voicemail not working

Post by Mojo » Thu Aug 14, 2008 9:38 am

Hi tflorin, if you're still experiencing this issue, when you get a chance can you put in a request into our support team? They'll be able to take a closer look into your voicemail account settings to see what the issue is.

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