My Number not in Service? Yes it is!!

Having trouble placing or receiving calls or using your voicemail system on Ooma Telo VoIP Phones? Post your questions here.
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psmsmallengines
Posts: 57
Joined: Sat Jul 23, 2011 7:11 pm

My Number not in Service? Yes it is!!

Post by psmsmallengines » Tue Jul 26, 2011 5:08 pm

When I try to call my home phone(Which is now Ooma) I get a recording saying the number you have reached XXX-XXXX in area code XXX...Is not in service, But, if I try to call from my cellphone, No Problem!!! Works great!!! Why? I had a friend call me from the next town over who is on the same phone company that I used to be on, The call came through. However, a friend who lives here in town, sort of near where I work could not call me, he got the same recording. He too is on my old carrier as is my employer. Does anyone have any idea how to fix this. I called Ooma customer service and you can guess the rest, Long, Long, Long, Long wait on the phone and the issue is not fixed, the rep said she Bumped it up as far as priority goes but that means nothing as they have told me that before with the issue with my handset and a porting issue. I'd like to hear from anyone else who has had this issue. Thanks.

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lbmofo
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Location: Greater Seattle
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Re: My Number not in Service? Yes it is!!

Post by lbmofo » Tue Jul 26, 2011 5:20 pm

Have your friend living in town call your old carrier to resolve the issue: not able to reach a working number.
Customer Since: 3/13/10
Hardware: Telo & Hub
Service: Premier 12/06/10
Verizon Port: 3/15/10 - 4/02/10
Internet: 100 Mbps/10 Mbps
Setup: SB6141/R6700/Ooma
MainStreetSHARES Ebates: get Ca$h Back when you shop online!!

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psmsmallengines
Posts: 57
Joined: Sat Jul 23, 2011 7:11 pm

Re: My Number not in Service? Yes it is!!

Post by psmsmallengines » Tue Jul 26, 2011 11:57 pm

I Will have him do that but is that known to actually get rid of the issue? Or has it in the past? Thank you for the advice, it is appreciated.

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lbmofo
Posts: 9337
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Location: Greater Seattle
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Re: My Number not in Service? Yes it is!!

Post by lbmofo » Wed Jul 27, 2011 7:16 am

It has happened to other folks before with Verizon, Vonage, and other carriers after they port their number out. Once a number ports out, the losing carrier in question needs to remove a certain record from their intra-company routing table (otherwise still thinks the number is their own when trying to route a call and can't).
Customer Since: 3/13/10
Hardware: Telo & Hub
Service: Premier 12/06/10
Verizon Port: 3/15/10 - 4/02/10
Internet: 100 Mbps/10 Mbps
Setup: SB6141/R6700/Ooma
MainStreetSHARES Ebates: get Ca$h Back when you shop online!!

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psmsmallengines
Posts: 57
Joined: Sat Jul 23, 2011 7:11 pm

Re: My Number not in Service? Yes it is!!

Post by psmsmallengines » Wed Jul 27, 2011 10:25 pm

Called old carrier today, they claim it's on Oomas end not theirs, I have since sent them another email tonight telling them what you told me.

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lbmofo
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Joined: Sun Mar 14, 2010 7:37 pm
Location: Greater Seattle
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Re: My Number not in Service? Yes it is!!

Post by lbmofo » Wed Jul 27, 2011 11:45 pm

If it is on Ooma's end, then cell phone wouldn't work either so they are wrong. You just need to call back until you find someone who knows what they are doing.
Customer Since: 3/13/10
Hardware: Telo & Hub
Service: Premier 12/06/10
Verizon Port: 3/15/10 - 4/02/10
Internet: 100 Mbps/10 Mbps
Setup: SB6141/R6700/Ooma
MainStreetSHARES Ebates: get Ca$h Back when you shop online!!

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psmsmallengines
Posts: 57
Joined: Sat Jul 23, 2011 7:11 pm

Re: My Number not in Service? Yes it is!!

Post by psmsmallengines » Thu Jul 28, 2011 5:40 pm

Called back like you said and they did admit it was on their end, took a few people but am getting calls now!! thanks for the advice, it was a big help :D

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lbmofo
Posts: 9337
Joined: Sun Mar 14, 2010 7:37 pm
Location: Greater Seattle
Contact:

Re: My Number not in Service? Yes it is!!

Post by lbmofo » Thu Jul 28, 2011 6:11 pm

Welcome to Ooma! ;)
Customer Since: 3/13/10
Hardware: Telo & Hub
Service: Premier 12/06/10
Verizon Port: 3/15/10 - 4/02/10
Internet: 100 Mbps/10 Mbps
Setup: SB6141/R6700/Ooma
MainStreetSHARES Ebates: get Ca$h Back when you shop online!!

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psmsmallengines
Posts: 57
Joined: Sat Jul 23, 2011 7:11 pm

Re: My Number not in Service? Yes it is!!

Post by psmsmallengines » Fri Jul 29, 2011 12:37 am

Thanks! I am liking all the "Easter Eggs" I am finding with it, example, I got another call from some telemarketer that keeps leaving messages say that we talked the day before about doing some type of loan, blah, blah, blah. As the ooma ad says, give'm the heisman by blocking them, and thats exactly what I did! Plus all the other bells and whistles. Now I cant wait until my New Handset comes in, I just hope I have better luck with this one then I did with the previous toe that I had to send back. Thanks again and thanks for a great forum so we can solve our problems we may have with the ooma, or help us to understand stuff a little better.

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