Voicemail PIN

Having trouble placing or receiving calls or using your voicemail system on Ooma Telo VoIP Phones? Post your questions here.
kenweise
Posts: 4
Joined: Mon Jul 11, 2011 3:59 pm

Voicemail PIN

Post by kenweise » Mon Jul 11, 2011 4:23 pm

While trying to setup my voicemail, it asks for a PIN between 4 and 20 characters. When i put in a 4 digit pin, it says that it is too short. Is this a bug? How long does it really need to be?

Ken

murphy
Posts: 7241
Joined: Tue Jan 27, 2009 12:49 pm
Location: Pennsylvania

Re: Voicemail PIN

Post by murphy » Mon Jul 11, 2011 4:51 pm

My pin is 4 digits.
Customer since January 2009
Telo with 2 Handsets, a Linx, and a Safety Phone
Telo2 with 2 Handsets and a Linx

kdmc69
Posts: 502
Joined: Wed Aug 27, 2008 1:15 pm
Location: Raleigh, NC

Re: Voicemail PIN

Post by kdmc69 » Mon Jul 11, 2011 7:37 pm

murphy wrote:My pin is 4 digits.
As is mine.
Ooma Customer Since: August 2008
Ooma Equipment: 2 Telos + 2 HD2 Handsets
Ooma Service: Premier
Amped AC 1750 Router
TWC ->Router -> Telo1
TWC ->Router -> Telo2

DDuckie
Posts: 4
Joined: Tue Jul 12, 2011 8:03 am

Re: Voicemail PIN

Post by DDuckie » Tue Jul 12, 2011 8:06 am

I just tried to set ours up as well - with four then six numbers. About half of my attempts, while in the middle of trying to enter the PIN, I had the recording come on to tell me I'd entered a PIN that was too short.

murphy
Posts: 7241
Joined: Tue Jan 27, 2009 12:49 pm
Location: Pennsylvania

Re: Voicemail PIN

Post by murphy » Tue Jul 12, 2011 8:28 am

Are you using a phone connected to the Phone port of the Ooma?
Are you sure that phone is set to tone dial and not pulse dial?
Customer since January 2009
Telo with 2 Handsets, a Linx, and a Safety Phone
Telo2 with 2 Handsets and a Linx

kenweise
Posts: 4
Joined: Mon Jul 11, 2011 3:59 pm

Re: Voicemail PIN

Post by kenweise » Sat Jul 16, 2011 6:07 am

Using my cordless phone, directly connected to the box did not work. Same error. In desperation, I pulled an old (circa 1984) corded Pacific Bell phone out of a dusty box in the basement. It worked just fine. Now I am all set up.

DDuckie
Posts: 4
Joined: Tue Jul 12, 2011 8:03 am

Re: Voicemail PIN

Post by DDuckie » Wed Jul 20, 2011 3:42 am

I tried again shortly after posting and had no problems getting the PIN to set. :)

Hosadyna
Posts: 1
Joined: Thu Jul 28, 2011 8:29 am

Re: Voicemail PIN

Post by Hosadyna » Thu Jul 28, 2011 8:38 am

I'm having this same problem. I have tried 4 digit, 5 digit & 6 digit numbers....I've tried three different kinds of telephones, newer corded, cordless and even dug an old one out of the closet like someone else did and got the same "The code you are trying to enter is too short" message. It's even now saying the too short message before I can even attempt to enter any numbers, too short or not.

I tried calling the support number, but after nearly 15 minutes of the woman asking me the same questions over and over with no end in site, I got a bit frustrated plus I really didn't think it would take that long and had to hang up to go to an appointment.

I'm not quite sure what to do next. I can technically access my messages via the computer, email and the Ooma unit, but can't figure out a way to change my outgoing voicemail message without completing this set up.

thunderbird
Posts: 6388
Joined: Mon Nov 08, 2010 4:41 pm

Re: Voicemail PIN

Post by thunderbird » Thu Jul 28, 2011 3:49 pm

Hosadyna wrote:I'm having this same problem. I have tried 4 digit, 5 digit & 6 digit numbers....I've tried three different kinds of telephones, newer corded, cordless and even dug an old one out of the closet like someone else did and got the same "The code you are trying to enter is too short" message. It's even now saying the too short message before I can even attempt to enter any numbers, too short or not.

I tried calling the support number, but after nearly 15 minutes of the woman asking me the same questions over and over with no end in site, I got a bit frustrated plus I really didn't think it would take that long and had to hang up to go to an appointment.

I'm not quite sure what to do next. I can technically access my messages via the computer, email and the Ooma unit, but can't figure out a way to change my outgoing voicemail message without completing this set up.
Try E-mailing Ooma Customer Support:

Customer Support
Email: support@oomacare.com
Phone: 1-888-711-OOMA (6662)
Monday-Friday 7am-7pm PST
Saturday-Sunday 8am-5pm PST

mhmohlere
Posts: 4
Joined: Sat Jul 30, 2011 10:58 am

Re: Voicemail PIN

Post by mhmohlere » Sat Jul 30, 2011 11:08 am

I had the same problem. I emailed Ooma and they manually provided me a pin#. I used it to complete setup of my voicemail (recorded message, etc.). After completion I reaccessed the system to change my pin#. The message that I originally received "Your number is too short" was repeated. After several futile attempts to change my pin I called Ooma customer service. They told me I had to reboot the Ooma Telo. No luck. The next call resulted in the transfer to a 2nd echelon of expertise. They manually changed my pin to the 4 digit # that I gave them. I'm satisfied but to my knowledge the systemic problem still exists. I sent an email to Ooma with that concern.

Post Reply