Google Voice Blocked?

Having trouble placing or receiving calls or using your voicemail system on Ooma Telo VoIP Phones? Post your questions here.
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egaytelo
Posts: 15
Joined: Wed Apr 06, 2011 12:42 pm

Google Voice Blocked?

Post by egaytelo » Sun Jul 03, 2011 11:03 pm

I have been using Ooma for months now as a secondary landline, only signed up for basic services, that means no google voice extension. Before my Premier trial period is over i have been able to use my Ooma line to call a Google Voice number without any problem, now that Premier trial period is over I am not able to call that Google Voice number.
Am i the only one having this problem? Or this is a problem on Google Voice's side?

P.S. I registered 2 other phone line with Google Voice and I don't have a problem calling Google Voice, with Ooma it just gives me a busy tone. :|
Ooma Telo
AT&T CL82309/CL82359 Dect 6.0
Verizon Fios 25Mbs/25Mbs
2 bridged Verizon Fios Cable modem-router wifi MI424WR
2 Roku Box - OpenDNS

egaytelo
Posts: 15
Joined: Wed Apr 06, 2011 12:42 pm

Re: Google Voice Blocked?

Post by egaytelo » Tue Jul 05, 2011 6:28 am

Follow up:
I was able to call Ooma customer service and they told me that in Ooma basic service , any calls to a Google Voice number is BLOCKED unless you signed up for Premier service.
Ooma Telo
AT&T CL82309/CL82359 Dect 6.0
Verizon Fios 25Mbs/25Mbs
2 bridged Verizon Fios Cable modem-router wifi MI424WR
2 Roku Box - OpenDNS

WGAS
Posts: 15
Joined: Tue Jun 21, 2011 6:27 pm

Re: Google Voice Blocked?

Post by WGAS » Tue Jul 05, 2011 6:36 am

That seems off. Would that mean I couldn't call anyone that uses GVoice as their primary phone number?

egaytelo
Posts: 15
Joined: Wed Apr 06, 2011 12:42 pm

Re: Google Voice Blocked?

Post by egaytelo » Tue Jul 05, 2011 9:54 am

Any feedback on this issue? I would appreciate it if anybody with Ooma basic service can verify this. Again, Am I the only one having this problem, or this is a known fact, It would be nice if they advertise it as Google voice numbers are blocked after premier trial period is over. OOMA BASIC SERVICE = NO CALLS TO GV NUMBERS! :x
Ooma Telo
AT&T CL82309/CL82359 Dect 6.0
Verizon Fios 25Mbs/25Mbs
2 bridged Verizon Fios Cable modem-router wifi MI424WR
2 Roku Box - OpenDNS

egaytelo
Posts: 15
Joined: Wed Apr 06, 2011 12:42 pm

Re: Google Voice Blocked?

Post by egaytelo » Tue Jul 05, 2011 2:11 pm

Updates:

An email response from Ooma (Micoboy) states that regardless of my ooma service level I should be able to call any google voice number.
(reference number 110702-000284)

Ooma customer care representative told me otherwise, to call any google voice number I need to signed up for Premier Service.

Now, which of them are telling the truth?
Ooma Telo
AT&T CL82309/CL82359 Dect 6.0
Verizon Fios 25Mbs/25Mbs
2 bridged Verizon Fios Cable modem-router wifi MI424WR
2 Roku Box - OpenDNS

Hollywood
Posts: 139
Joined: Sun Mar 14, 2010 9:05 pm

Re: Google Voice Blocked?

Post by Hollywood » Tue Jul 05, 2011 2:39 pm

I have Ooma basic and was able to just call my Google Voice number.

egaytelo
Posts: 15
Joined: Wed Apr 06, 2011 12:42 pm

Re: Google Voice Blocked?

Post by egaytelo » Tue Jul 05, 2011 8:07 pm

@Hollywood
Thanks for the feedback.

The problem started after my Premier Service Trial period ended, I noticed something on my Ooma telo box, calling GV #, line 1 lits up for 1-2 secs then goes back to blue, I know it lits up to orange when theres an active call, but not calling GV #..
Ooma Telo
AT&T CL82309/CL82359 Dect 6.0
Verizon Fios 25Mbs/25Mbs
2 bridged Verizon Fios Cable modem-router wifi MI424WR
2 Roku Box - OpenDNS

murphy
Posts: 7238
Joined: Tue Jan 27, 2009 12:49 pm
Location: Pennsylvania

Re: Google Voice Blocked?

Post by murphy » Wed Jul 06, 2011 1:42 am

Did you activate Google Voice Enhancements during your Premier trial?
If so it probably wasn't deactivated properly when your trial expired.
Call customer support and ask them to verify that GVE has been deactivated.
Customer since January 2009
Telo with 2 Handsets, a Linx, and a Safety Phone
Telo2 with 2 Handsets and a Linx

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