Having trouble placing or receiving calls or using your voicemail system on Ooma Telo VoIP Phones? Post your questions here.
#83828 by MrAri
Tue Jun 28, 2011 5:52 pm
Handsets freeze. Several times a week my handsets (does not matter which one) freeze and require me to take out the battery to allow the handset to re-connect to the base station. Handsets are Ooma Telo Handsets connected to a Telo base.

This problem has resulted in many missed calls and is incredibly frustrating. Handset is using latest software update which has not fixed this in the past five updates.
#83859 by thunderbird
Wed Jun 29, 2011 3:23 pm
MrAri wrote:Handsets freeze. Several times a week my handsets (does not matter which one) freeze and require me to take out the battery to allow the handset to re-connect to the base station. Handsets are Ooma Telo Handsets connected to a Telo base.

This problem has resulted in many missed calls and is incredibly frustrating. Handset is using latest software update which has not fixed this in the past five updates.

Try some of the thing that was done in the following thread:

viewtopic.php?f=9&t=9992&hilit=sync

Of coarse it is most important that your report your problems by contacting Ooma Customer Service.

Customer Support
Email: support@oomacare.com
Phone: 1-888-711-OOMA (6662)
Monday-Friday 7am-7pm PST
Saturday-Sunday 8am-5pm PST

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