Having trouble placing or receiving calls or using your voicemail system on Ooma Telo VoIP Phones? Post your questions here.
#83512 by WGAS
Tue Jun 21, 2011 6:36 pm
Just set up & running. Using Ooma Telo with cordless handsets (not telo handsets) & wired home phones.

Does Ooma provide an audible / stuttering dial tone so you know a msg has been received? Hard to believe you need to have the Telo in line of sight to know.

Also, is there an alternative to dialing your entire number to access voicemail from a handset within your home? The phone service seems fine, but it does appear that Ooma (like Apple) is creating a service that requires proprietary equipment (telo handsets).

Thanks for your input.
#83516 by lbmofo
Tue Jun 21, 2011 6:57 pm
No stutter tone but the voicemail waiting indicator feature (that works with voicemail subscription with landline and other phone services) on most phones plugged into Ooma will also reflect the fact that you got a voicemail.

As to getting to your VM, if not pressing the play button on the Telo, you got to dial your own number 7 digits or 10 digits.
#83525 by murphy
Wed Jun 22, 2011 2:29 am
If you have a Telo handset you can push a single button on it to get to your voicemail.
#84121 by David in Denver
Thu Jul 07, 2011 7:52 am
I agree that there should be a stutter tone to indicate new voicemail, AND a quick way to get into voicemail from home without being at the Ooma or having an Oooma handset. It's only a matter of a little software.
Maybe they are trying to force everyone to buy an Ooma handset (which from the reviews I've read is underwhelming).
Switching from Qwest, the worst of the old RBOCs, we had a stutter tone, and could easily get into voicemail by touching three keys: *98. Our Ooma is in the basement, where it is not readily accessible.
#84124 by murphy
Thu Jul 07, 2011 8:55 am
Program a quick dial key on your non-Ooma phone to dial your own number.
#84185 by WGAS
Fri Jul 08, 2011 11:07 am
These are all workarounds that are unnecessary with most competitive voip & other services. Needing line of sight to the device or handsets w LED's is inadequate if you distribute Ooma to traditional house-phones.

At minimum - it's an oversight, but realistically an inconvenience that should be addressed if possible.
#84188 by murphy
Fri Jul 08, 2011 11:12 am
Stutter dial tone is already used to indicate that privacy (do not disturb) mode is enabled.
#84204 by WGAS
Fri Jul 08, 2011 4:32 pm
So what? The point is that a pretty standard feature generally accepted by consumers & competitors has been overlooked or left out by design. My opinion is that's a miss.

Perhaps Ooma can add multiple audible tones & assign them to specific features (i.e. vmail, privacy, etc.) Similar to assigning custom ringtones to multiple lines.

Unless Ooma support chimes in, I think we've sufficiently beat this one to death.

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