Won't Dial Out

Having trouble placing or receiving calls or using your voicemail system on Ooma Telo VoIP Phones? Post your questions here.
Sharpnd
Posts: 8
Joined: Mon Apr 04, 2011 9:57 am

Re: Won't Dial Out

Post by Sharpnd » Fri Jun 17, 2011 6:26 pm

Same problem here. Can't dial out. Also, Cannot receive any calls. Have tried restarting everything, it didn't resolve the problem.

thunderbird
Posts: 6388
Joined: Mon Nov 08, 2010 4:41 pm

Re: Won't Dial Out

Post by thunderbird » Fri Jun 17, 2011 7:32 pm

Sharpnd wrote:Same problem here. Can't dial out. Also, Cannot receive any calls. Have tried restarting everything, it didn't resolve the problem.
I had this problem this morning. I tried to call three different local numbers, only to hear busy signals.

But after a reboot, everything worked fine.

This is probably an Ooma problem.

But just to make sure Un-power the Modem, Ooma, and Router.
Then Repower you Modem, when that's done powering, power your Ooma or Router, which ever is next in line, than repower the last device, and test.

If you are still having problems contact customer support:

Customer Support
Email: support@oomacare.com
Phone: 1-888-711-OOMA (6662)
Monday-Friday 7am-7pm PST
Saturday-Sunday 8am-5pm PST

Sharpnd
Posts: 8
Joined: Mon Apr 04, 2011 9:57 am

Re: Won't Dial Out

Post by Sharpnd » Fri Jun 17, 2011 7:37 pm

thunderbird wrote:
Sharpnd wrote:Same problem here. Can't dial out. Also, Cannot receive any calls. Have tried restarting everything, it didn't resolve the problem.
I had this problem this morning. I tried to call three different local numbers, only to hear busy signals.

But after a reboot, everything worked fine.

This is probably an Ooma problem.

But just to make sure Un-power the Modem, Ooma, and Router.
Then Repower you Modem, when that's done powering, power your Ooma or Router, which ever is next in line, than repower the last device, and test.

If you are still having problems contact customer support:

Customer Support
Email: support@oomacare.com
Phone: 1-888-711-OOMA (6662)
Monday-Friday 7am-7pm PST
Saturday-Sunday 8am-5pm PST

Just sent an email. I've tried powercycling everything twice, the problem still persists.

thunderbird
Posts: 6388
Joined: Mon Nov 08, 2010 4:41 pm

Re: Won't Dial Out

Post by thunderbird » Sat Jun 18, 2011 12:06 am

Sharpnd wrote:Same problem here. Can't dial out. Also, Cannot receive any calls. Have tried restarting everything, it didn't resolve the problem.
When you access the Ooma Setup pages, then click on Status, does it show Ooma Tunnel as connected?

ZohMom
Posts: 6
Joined: Thu Jan 20, 2011 2:24 pm

Re: Won't Dial Out

Post by ZohMom » Thu Aug 18, 2011 9:23 am

Download Speed: _4392 kbps_______________
Upload Seed: _160 kbps_________
Download Consistency of Service __68%______
Upload Consistency of Service __53%_______
Maximum TCP Delay ___77 ms__________
Jitter you server __0.3 ms________
Jitter server you __0.7 ms_______
Packet loss: you server__0.0%_____
Packet loss: server you __0.0%____
Packet discards __0.0%_______
Packets out of order __0.0%_______
Estimated MOS score ___4.2_____[/quote]

thunderbird
Posts: 6388
Joined: Mon Nov 08, 2010 4:41 pm

Re: Won't Dial Out

Post by thunderbird » Thu Aug 18, 2011 10:11 am

ZohMom wrote:Download Speed: _4392 kbps_______________
Upload Seed: _160 kbps_________
Download Consistency of Service __68%______
Upload Consistency of Service __53%_______
Maximum TCP Delay ___77 ms__________
Jitter you server __0.3 ms________
Jitter server you __0.7 ms_______
Packet loss: you server__0.0%_____
Packet loss: server you __0.0%____
Packet discards __0.0%_______
Packets out of order __0.0%_______
Estimated MOS score ___4.2_____
[/quote]
See thread viewtopic.php?f=4&t=12161

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