Having trouble placing or receiving calls or using your voicemail system on Ooma Telo VoIP Phones? Post your questions here.
#82385 by brownrjohn
Fri May 27, 2011 3:23 pm
I have dialed known working 1-888 numbers and I get a message "Sorry but your call cannot be completed". The only thing that I noticed about the number is the main 7 digits can also be used for a local call to the business. For example, the toll free number is 1-888-901-4636 (Group Health Seattle). You can also call the number via 1-206-901-4636 (which is not my area code but is close) and that works fine. So why does the Ooma give me this problem? Thanks.
#82397 by thunderbird
Sat May 28, 2011 3:00 am
brownrjohn wrote:I have dialed known working 1-888 numbers and I get a message "Sorry but your call cannot be completed". The only thing that I noticed about the number is the main 7 digits can also be used for a local call to the business. For example, the toll free number is 1-888-901-4636 (Group Health Seattle). You can also call the number via 1-206-901-4636 (which is not my area code but is close) and that works fine. So why does the Ooma give me this problem? Thanks.

Some people have found that enabling ten digit calling helps, found at https://my.ooma.com/system

Others have found that using *98 for the Ooma Telo, in front of the number helps. *99 for the Ooma Hub.
Example *98-1-888-901-4636, or *98-888-901-4636 with ten digit calling enabled.
#82405 by brownrjohn
Sat May 28, 2011 10:45 am
I do appreciate the help. I have the Telo and tried you solutions without success. Very odd and unfortunate. I can't be the only one who experiences this problem.
#82410 by thunderbird
Sat May 28, 2011 12:55 pm
brownrjohn wrote:I do appreciate the help. I have the Telo and tried you solutions without success. Very odd and unfortunate. I can't be the only one who experiences this problem.

I read in another post that this same thing happened to someone else. He said that he got the message, but stayed on the line and than the call went through anyway???

I called 1-888-901-4636 from my Ooma phone and the call went right through.

I than tried to call jut 888-901-4636 and got a message that I was out of the area code, which is understandable.

This means that Ooma calls can successfully connect to 1-888-901-4636.

There is probably something wrong with your Ooma profile.

For that you need to contact Ooma Customer Support:

Customer Support
Email: support@oomacare.com
Phone: 1-888-711-OOMA (6662)
Monday-Friday 7am-7pm PST
Saturday-Sunday 8am-5pm PST

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