Unable to call certain number

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ajw522
Posts: 247
Joined: Sun Oct 04, 2009 11:52 am
Location: Irvine, CA

Unable to call certain number

Post by ajw522 » Fri May 06, 2011 8:38 pm

This is mainly for the moderators, but I'm curious to know if others have the same problem. There is one specific number (a Google Voice Number) that I cannot call from my Ooma. I get a "number not in service" error, yet when I call from my cell phone, the call goes through fine. I think its a problem with Ooma's Carrier's Routing Tables...anyone have advice?

Thanks in advance!

Alex
Customer since August 2009
Hardware: Core Telo w/ HD2 Handset;2 ooma Hubs
Lifetime Premier Subscription
iPhone 7 Plus w/Ooma Mobile App
Internet: AT&T U-Verse 50Mbps

thunderbird
Posts: 6388
Joined: Mon Nov 08, 2010 4:41 pm

Re: Unable to call certain number

Post by thunderbird » Sat May 07, 2011 2:15 am

Some people have had success using *98 1-xxx-xxx-xxx for Ooma Telo's, or *99 1-xxx-xxx-xxxx.

It probably best to give Ooma Customer Support a call:

Customer Support
Email: support@oomacare.com
Phone: 1-888-711-OOMA (6662)
Monday-Friday 7am-7pm PST
Saturday-Sunday 8am-5pm PST

Let us know how you come out.

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ajw522
Posts: 247
Joined: Sun Oct 04, 2009 11:52 am
Location: Irvine, CA

Re: Unable to call certain number

Post by ajw522 » Sun May 08, 2011 6:22 pm

Well, after spending an hour on the phone with incompetent Level 1 and Level 2 service reps at Ooma, I got nowhere. They refused to acknowledge that it could be an Ooma Carrier routing problem and tried to say it was Google Voice causing the issues, even though I had already pointed out that I could call other GV numbers with no problem. In the end, I requested a Level 3 rep (in America) and was told they don't work on weekends. So I'll call back Monday.

Alex
Customer since August 2009
Hardware: Core Telo w/ HD2 Handset;2 ooma Hubs
Lifetime Premier Subscription
iPhone 7 Plus w/Ooma Mobile App
Internet: AT&T U-Verse 50Mbps

watchdog
Posts: 17
Joined: Sun Jan 03, 2010 3:32 pm

Re: Unable to call certain number

Post by watchdog » Mon May 09, 2011 2:20 pm

I had the same problem calling a Google voice number, and got it resolved by filling
out this form provided by Google voice.

It took about a week, but they fixed it.

Here is the link to the form,
https://spreadsheets.google.com/viewfor ... cnY5Rmc6MA

User avatar
ajw522
Posts: 247
Joined: Sun Oct 04, 2009 11:52 am
Location: Irvine, CA

Re: Unable to call certain number

Post by ajw522 » Mon May 09, 2011 11:22 pm

watchdog wrote:I had the same problem calling a Google voice number, and got it resolved by filling
out this form provided by Google voice.

It took about a week, but they fixed it.

Here is the link to the form,
https://spreadsheets.google.com/viewfor ... cnY5Rmc6MA
I'll submit that form and see what happens. Didn't have a chance to call Ooma today, so this is worth a shot! Thanks for the link!

Alex
Customer since August 2009
Hardware: Core Telo w/ HD2 Handset;2 ooma Hubs
Lifetime Premier Subscription
iPhone 7 Plus w/Ooma Mobile App
Internet: AT&T U-Verse 50Mbps

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