Busy signals on outgoing calls

Having trouble placing or receiving calls or using your voicemail system on Ooma Telo VoIP Phones? Post your questions here.
kenalp6760
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Joined: Wed May 04, 2011 1:16 pm

Busy signals on outgoing calls

Post by kenalp6760 » Wed May 04, 2011 1:24 pm

Almost every outgoing call that I make ends up with a busy signal. Usual happens on first and sometimes the second try. After that, the call normally goes through. This seems to be the only problem I am having with my Ooma.

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lbmofo
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Re: Busy signals on outgoing calls

Post by lbmofo » Wed May 04, 2011 1:28 pm

You get a busy signal if you try to dial the area code for the same area code numbers when you don't have 10 digit dialing enabled on my.ooma.com
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nn5i
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Location: Portland, OR

Re: Busy signals on outgoing calls

Post by nn5i » Wed May 04, 2011 6:36 pm

What are you calling a busy signal? There are busy signals (one beep per second) and reorder signals (two beeps per second). Reorder signals are called "fast busy" by the unworthy. The busy signal indicates that the phone you called is off-hook, and the reorder signal indicates that no path is available between your exchange (your Ooma) and the destination exchange.

thunderbird
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Re: Busy signals on outgoing calls

Post by thunderbird » Thu May 05, 2011 4:27 am

Try calling for Ooma Telo *98 1-xxx-xxx-xxxx, or *98 xxx-xxx-xxxx with My Ooma ten digit calling enabled. For the Ooma hub use *99 instead of *98.
If that doesn't work call Ooma Customer Support:

Customer Support
Email: support@oomacare.com
Phone: 1-888-711-OOMA (6662)
Monday-Friday 7am-7pm PST
Saturday-Sunday 8am-5pm PST

kenalp6760
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Joined: Wed May 04, 2011 1:16 pm

Re: Busy signals on outgoing calls

Post by kenalp6760 » Thu May 05, 2011 9:14 am

I have 10 digit dialing enabled. This situation occurs regardless of what area code I dial. I am using an Ooma Telo. I was not aware of the difference between a busy signal and a reorder signal (apparently I am one of the "unworthy" folks). It appears that I am. in fact, getting a reorder signal. I never had this situation with my previous landline but it occurs on a regular basis with Ooma

Thanks for your help.

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nn5i
Posts: 554
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Location: Portland, OR

Re: Busy signals on outgoing calls

Post by nn5i » Thu May 05, 2011 9:21 am

kenalp6760 wrote:I have 10 digit dialing enabled. This situation occurs regardless of what area code I dial. I am using an Ooma Telo. I was not aware of the difference between a busy signal and a reorder signal (apparently I am one of the "unworthy" folks). It appears that I am. in fact, getting a reorder signal. I never had this situation with my previous landline but it occurs on a regular basis with Ooma

Thanks for your help.
Welcome to the ranks of the unworthy. We shall overcome!

Typically, I find that my Telo gives a reorder signal instead of a dial tone when my Internet is down -- or when the Telo thinks so, anyway. Sometimes it's right.

whooma
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Joined: Fri Dec 03, 2010 7:43 pm

Re: Busy signals on outgoing calls

Post by whooma » Tue May 17, 2011 3:52 pm

Busy signals is a real problem for us. Starting Thursday of last week, been getting busy signals on calls to some out of state mobile numbers. We keep calling and we keep getting busy signals. Mind you, these numbers are not new to us. We called frequently in the past without any hiccups. Finally, we decide there had to be a problem somewhere and call ooma on Saturday for help. We didn't know this but ooma help is not much help on weekends as the calls go straight to a call center in the Philippines that also gets calls for help from customers of other companies like Dell. Worse, there is no hope of resolving a problem like ours since the engineering department is off on weekends.

So, I call back bright and early Monday morning and finally get to talk to a real help guy. This after having to go through the same call center and get put on hold for a good 15 minutes. The tech guy does some analysis of my problem calls, which I have to make fresh for him, and he tells me the problem lies with the carrier used by ooma. He explains that all calls are routed through a carrier and that is causing busy signals on my end. He tells me to wait 24 to 48 hours to get this problem taken care of.

Well, it has been well over 24 hours and the problem is still there. We still cannot get past busy signals on those mobile numbers. I am keeping my fingers crossed that I wake up tomorrow and find the problem gone! I will be more upset if not!

Spiky
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Joined: Sun Sep 12, 2010 8:56 am

Re: Busy signals on outgoing calls

Post by Spiky » Tue May 24, 2011 1:32 pm

I have this problem, too. I get a reorder tone when calling from my home phone (Ooma) to my work phone. This is rather frustrating when my family can't call me. So they call my cell, which uses minutes.

This is a common VOIP problem, and from what I've heard it is often an issue with specific numbers calling other specific numbers, which can be fixed. It would be nice if Ooma could find a way to reduce this for all calling so we wouldn't have to jump through hoops for some numbers. My company also uses an unrelated VOIP system, and sometimes I get reorder tones calling out to various places with that system, too.

I have been using the proper MAC setup since day one. (which was last Sept) I just switched to 10 digit dialing, and will see if that helps at all.

thunderbird
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Re: Busy signals on outgoing calls

Post by thunderbird » Tue May 24, 2011 2:00 pm

Have you contacted Ooma Customer Service and reported the problem? They will want the phone number that you are calling and day and time of the call.

Others have had the person being called report the problem to their phone company, complaining that the call from your number can't get through.

Customer Support
Email: support@oomacare.com
Phone: 1-888-711-OOMA (6662)
Monday-Friday 7am-7pm PST
Saturday-Sunday 8am-5pm PST

dclark61
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Joined: Thu Dec 02, 2010 5:17 am

Re: Busy signals on outgoing calls

Post by dclark61 » Sat Jun 11, 2011 5:35 am

I've been having this problem getting a busy signal, when dialing one specific number. I've contacted Ooma Technical Support numerous times about it. They often promise "I will get back to you no later than tomorrow," then I don't hear back so I write them again, then they either say "I am still gathering information from (call logs etc.)" or they ask me AGAIN to provide a datetime stamp of my latest attempt. This has been going on for a month so far, with no resolution.

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