Having trouble placing or receiving calls or using your voicemail system on Ooma Telo VoIP Phones? Post your questions here.
#79845 by AppleTree
Wed Apr 20, 2011 6:03 am
Date: 20 April 2011

Dear Ooma Support,

We are not receiving any incoming calls again. Callers get this message when they dial our Ooma number - "the number you have dialed is unallocated". We can make outgoing calls on the number though.

This is the second time in a month this has been an issue. My area code is 540.

Last time, no one responded to my support requests, can someone please respond this time :?:

I called Ooma support today but the message states you are not open till 9AM Pacific standard time.

See my previous thread on the issue here from 23 March 2011 : viewtopic.php?f=5&t=11179&start=0
#79867 by AppleTree
Wed Apr 20, 2011 10:04 am
Thank you for responding. Unfortunately, calls are still not working inbound.

Why is this becoming a routine issue? Any ideas? The last time I was told on the phone that phone number databases where not loaded properly into the carriers. As a result, my phone number did not exist.
#79898 by AppleTree
Wed Apr 20, 2011 3:18 pm
Well, its now 7:14 PM EST on 20 April 2011 and still no service for incoming calls.

Only Ooma calls make it through, ATT, Verizon, Virgin Moibile, etc get the error message.

The last time I heard from customer support via email on this issue was almost 12 hours ago. Basically a form email.

Thank you for contacting Ooma Customer Care.
We really apologize for the inconvenience. A trouble ticket has been opened for furthe checking with our carrier. Please standby and any updates will be provided as soon as they become available.

We suggest that you test the number again within the next 24-48 hours so we may run a trace on the said phone calls and compare them with the samples that were already provided.

If you have further questions or require additional clarification, please write me back and I will respond to you as quickly as possible, usually the same day. Your satisfaction is important to us, and I will make sure we bring this to resolution consistent with your expectations. If it's more convenient, you can also visit our support website https://www.ooma.com/support and check out our wide variety of helpful articles that may answer any additional questions that might come up in the future.
#79899 by thunderbird
Wed Apr 20, 2011 3:35 pm
AppleTree wrote:Well, its now 7:14 PM EST on 20 April 2011 and still no service for incoming calls.

Only Ooma calls make it through, ATT, Verizon, Virgin Moibile, etc get the error message.

The last time I heard from customer support via email on this issue was almost 12 hours ago. Basically a form email.

Thank you for contacting Ooma Customer Care.
We really apologize for the inconvenience. A trouble ticket has been opened for furthe checking with our carrier. Please standby and any updates will be provided as soon as they become available.

We suggest that you test the number again within the next 24-48 hours so we may run a trace on the said phone calls and compare them with the samples that were already provided.

If you have further questions or require additional clarification, please write me back and I will respond to you as quickly as possible, usually the same day. Your satisfaction is important to us, and I will make sure we bring this to resolution consistent with your expectations. If it's more convenient, you can also visit our support website https://www.ooma.com/support and check out our wide variety of helpful articles that may answer any additional questions that might come up in the future.

Did you provide phone numbers that you are having problems with, date(s) and time(s) of call(s), so that Ooma Support can run a trace on them. The dates must be within only a recent short period of time.
#79900 by AppleTree
Wed Apr 20, 2011 3:41 pm
Did you provide phone numbers that you are having problems with, date(s) and time(s) of call(s), so that Ooma Support can run a trace on them. The dates must be within only a recent short period of time.
'

Yep. I documented that in my email.

It's not my problem per se. It's Ooma's problem.

@ooma_status ooma support
A carrier issue has led to inbound call failures for some customers. We're working the issue, but report any issues to customer service.
26 Feb 10 via TweetDeck



This has happened to many other customers as well if you do a forum search and has some thing to do with phone number databases not being loaded as far as I was told.

Basically, my number and many others in this geographic region were delisted. So when someone calls you, they get an error message that the phone number does not exist.

This is frightening from a public safety issue for families and 911. Luckily, we have a cell phone back up.

And again like last time. No mention of the service issue on http://twitter.com/#!/ooma_status or
viewforum.php?f=10

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