busy signal- 866 number- american idol voter

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Bobby B
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Re: busy signal- 866 number- american idol voter

Post by Bobby B » Thu Apr 02, 2009 4:08 pm

I checked into this -- ooma does NOT block American idol votes or any toll-free number - which person were you voting for and at approx. what time did you make a call (if you don't want to post on the forum, you can email it to me...)? I can try to check how your call completed. The American idol numbers are listed below:

18664365701 Anoop Desai
18664365702 Megan Corkery
18664365703 Danny Gokey
18664365704 Allison Iraheta
18664365705 Scott MacIntyre
18664365706 Matt Girard
18664365707 Lil Rounds
18664365708 Adam Lambert
18664365709 Kris Allen
Bobby B

just4fn
Posts: 679
Joined: Fri Mar 06, 2009 9:46 pm
Location: The State of Washington

Re: busy signal- 866 number- american idol voter

Post by just4fn » Thu Apr 02, 2009 4:35 pm

5703,5708,5704. I was calling between 10:00 and 11:30. I tried other numbers also. My wife got through every time on her cell. Support called me back this morning and they are going to try also. I will give an update after next tuesday if I can get through.
Ooma Telo, Hub.
1958 was a very good year!
No cell phone , no land line- just Ooma
all my eggs in one Ooma basket
I lied- my wife has a cell, but not me!! I like my privacy and not being attached to a phone.

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Sublime
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Location: Long Island, NY

Re: busy signal- 866 number- american idol voter

Post by Sublime » Thu Apr 02, 2009 6:27 pm

Thanks Bobby for clearing that up. It's nice to know I can vote for my favorite American Idol with ooma.

just4fn
Posts: 679
Joined: Fri Mar 06, 2009 9:46 pm
Location: The State of Washington

Re: busy signal- 866 number- american idol voter

Post by just4fn » Tue Apr 07, 2009 8:34 pm

Tried again- could not get through. I could only get through on my cell. Anybody else have any luck?
Ooma Telo, Hub.
1958 was a very good year!
No cell phone , no land line- just Ooma
all my eggs in one Ooma basket
I lied- my wife has a cell, but not me!! I like my privacy and not being attached to a phone.

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Sublime
Posts: 25
Joined: Sun Mar 22, 2009 5:45 pm
Location: Long Island, NY

Re: busy signal- 866 number- american idol voter

Post by Sublime » Wed Apr 08, 2009 5:02 pm

I tried it last night, no problem. I gave Adam Lambert a few votes.
It was busy at first, but soon got through several times.

just4fn
Posts: 679
Joined: Fri Mar 06, 2009 9:46 pm
Location: The State of Washington

Re: busy signal- 866 number- american idol voter

Post by just4fn » Wed Apr 08, 2009 6:09 pm

Interesting. There will be no way to prove it on my end. All I can say is there are about 20 calls from Ooma all logged- all busy. Cell phone got through 9 times out of ten. I wonder if it is the way its routed vs cell. I live in Washington state if that matters. Maybe I should have paid my phone bill and got long distance also!!
Ooma Telo, Hub.
1958 was a very good year!
No cell phone , no land line- just Ooma
all my eggs in one Ooma basket
I lied- my wife has a cell, but not me!! I like my privacy and not being attached to a phone.

lohertz
Posts: 372
Joined: Fri Mar 06, 2009 8:42 pm
Location: Far West Burbs, Chicago

Re: busy signal- 866 number- american idol voter

Post by lohertz » Thu Apr 16, 2009 9:27 am

My wife called on the Ooma about 5 times and then got through then tries 6-10, nothing but a busy signal. So she jumped on the cell and started texting....I swear my wife acts as if she is 13.

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Dennis P
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Re: busy signal- 866 number- american idol voter

Post by Dennis P » Thu Apr 16, 2009 11:12 pm

Here's the deal on American Idol. We have a set number of trunks set aside to make toll-free calls. We allocate capacity based on subscriber levels and peak usage patterns under normal circumstances. Unfortunately during American Idol, calling patterns go ballistic as people make hundreds, even thousands of attempts. So the busies you get can be traced back to all the other ooma/Idol fans out there. :)

lohertz
Posts: 372
Joined: Fri Mar 06, 2009 8:42 pm
Location: Far West Burbs, Chicago

Re: busy signal- 866 number- american idol voter

Post by lohertz » Fri Apr 17, 2009 12:14 pm

That's too funny... Where there's a will there's a way and my wife will make certain her vote counts (if not multiple times) for American Idol any way she can.

just4fn
Posts: 679
Joined: Fri Mar 06, 2009 9:46 pm
Location: The State of Washington

Re: busy signal- 866 number- american idol voter

Post by just4fn » Sun Apr 19, 2009 7:11 am

Thanks for the investigation Dennis. I know not all answers are instant, but Ooma does try to find out the correct answers. I like that it is explained like it is and not some round about answer on what ooma thinks we want to hear. Keep up the good work!
Ooma Telo, Hub.
1958 was a very good year!
No cell phone , no land line- just Ooma
all my eggs in one Ooma basket
I lied- my wife has a cell, but not me!! I like my privacy and not being attached to a phone.

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