Call forwarding not working

Having trouble placing or receiving calls or using your voicemail system on Ooma Telo VoIP Phones? Post your questions here.
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Morac
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Call forwarding not working

Post by Morac » Sat Apr 09, 2011 3:37 pm

I set up call forwarding to forward to my cell phone on a network outage because I am working on my LAN at the moment.

Originally when I called my Ooma phone number I got a busy signal, but now I'm going directly to voice mail. It's not forwarding at all even though I set it up about 40 minutes ago. Any ideas on how to fix this?

thunderbird
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Re: Call forwarding not working

Post by thunderbird » Sat Apr 09, 2011 3:41 pm

Morac:
Give more time for the Ooma servers to update your request. The change isn't instant.

Morac
Posts: 212
Joined: Sat Feb 05, 2011 12:03 pm

Re: Call forwarding not working

Post by Morac » Sat Apr 09, 2011 3:45 pm

I wouldn't expect instant, but I think anything over 15 minutes is getting to be on the long side. As it is, Ooma didn't recognize my Telo was offline for about 20 minutes and simply gave either a busy signal or a "call cannot be completed as dialed" message. That seems excessive.

thunderbird
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Re: Call forwarding not working

Post by thunderbird » Sat Apr 09, 2011 3:59 pm

Morac:
View topic below for more information:
http://ooma.custhelp.com/app/answers/de ... d/143#Fail

Morac
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Re: Call forwarding not working

Post by Morac » Sat Apr 09, 2011 4:15 pm

None of those apply

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lbmofo
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Re: Call forwarding not working

Post by lbmofo » Sun Apr 10, 2011 1:56 am

By any chance, are you calling using the phone your Ooma is supposed to forward to? viewtopic.php?t=1399
Customer Since: 3/13/10
Hardware: Telo & Hub
Service: Premier 12/06/10
Verizon Port: 3/15/10 - 4/02/10
Internet: 100 Mbps/10 Mbps
Setup: SB6141/R6700/Ooma
MainStreetSHARES Ebates: get Ca$h Back when you shop online!!

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Morac
Posts: 212
Joined: Sat Feb 05, 2011 12:03 pm

Re: Call forwarding not working

Post by Morac » Sun Apr 10, 2011 7:02 am

lbmofo wrote:By any chance, are you calling using the phone your Ooma is supposed to forward to? viewtopic.php?t=1399
Actually yes I was so that explains that. Thanks.

Doesn't explain why it took nearly a half hour to detect the Telo was offline though. Seems like that should be fairly instantaneous since the Telo obviously isn't responding at that point.

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lbmofo
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Re: Call forwarding not working

Post by lbmofo » Wed Apr 13, 2011 2:43 pm

Morac wrote:I wouldn't expect instant, but I think anything over 15 minutes is getting to be on the long side. As it is, Ooma didn't recognize my Telo was offline for about 20 minutes and simply gave either a busy signal or a "call cannot be completed as dialed" message. That seems excessive.
I've done testing on this and here is what I found.
From the time I cut off network from Telo to the time when forwarding started working was between 17 & 18 min.
In the meantime, I seldom got ringback before ending up in Ooma VM. A handful of times, I got "call can not be completed" from AT&T cell network. Most of the time, I got a subtle click after the intial ringing then dead air (no ringback/answer tone) then Ooma VM. Maybe this dead air is a bug? But if you wait long enough, the call does take you to your Ooma VM (I suppose after whatever duration you set to have your Ooma ring).
Customer Since: 3/13/10
Hardware: Telo & Hub
Service: Premier 12/06/10
Verizon Port: 3/15/10 - 4/02/10
Internet: 100 Mbps/10 Mbps
Setup: SB6141/R6700/Ooma
MainStreetSHARES Ebates: get Ca$h Back when you shop online!!

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