No Incoming Calls on Primary number, Secondary line OK.

Having trouble placing or receiving calls or using your voicemail system on Ooma Telo VoIP Phones? Post your questions here.
elBryan
Posts: 6
Joined: Fri Apr 08, 2011 1:09 pm

Re: No Incoming Calls on Primary number, Secondary line OK.

Post by elBryan » Wed Apr 13, 2011 7:38 am

I've tried rebooting my modem, router, and ooma. This is the result.

Your ooma Network is Registering, please wait...
Internet: Connected
Ooma Core: Detecting...
Phone Line: Disconnected
Ooma Services
Phone Setup: We are waiting for your phone line to be configured for the ooma network
Second Line: Enabled
Voice Mail: Enabled

thunderbird
Posts: 6388
Joined: Mon Nov 08, 2010 4:41 pm

Re: No Incoming Calls on Primary number, Secondary line OK.

Post by thunderbird » Wed Apr 13, 2011 7:47 am

elBryan wrote:I've tried rebooting my modem, router, and ooma. This is the result.

Your ooma Network is Registering, please wait...
Internet: Connected
Ooma Core: Detecting...
Phone Line: Disconnected
Ooma Services
Phone Setup: We are waiting for your phone line to be configured for the ooma network
Second Line: Enabled
Voice Mail: Enabled
"Ooma Core: Detecting" and "Phone Setup: We are waiting for your phone line to be configured for the ooma network"
are issues that Ooma Cutomer Support will probably have to correct from their end.

First make sure nothing is plugged into your Ooma device's Wall port. Use only the Phone port to connect your phone. Test with one corded phone connected to your Phone port first, before calling Ooma Customer Support.

Contact Ooma Customer Support at:

Customer Support
Email: support@oomacare.com
Phone: 1-888-711-OOMA (6662)
Monday-Friday 7am-7pm PST
Saturday-Sunday 8am-5pm PST

ntoy

Re: No Incoming Calls on Primary number, Secondary line OK.

Post by ntoy » Wed Apr 13, 2011 8:22 am

elBryan wrote:I've tried rebooting my modem, router, and ooma. This is the result.

Your ooma Network is Registering, please wait...
Internet: Connected
Ooma Core: Detecting...
Phone Line: Disconnected
Ooma Services
Phone Setup: We are waiting for your phone line to be configured for the ooma network
Second Line: Enabled
Voice Mail: Enabled

Hello,

There appears to be an issue with your billing. Please contact our support line for further assistance.

Thx

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