can't receive calls "access code" or "restrictions" HELP!

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ooman
Posts: 2
Joined: Mon Mar 30, 2009 8:21 am

can't receive calls "access code" or "restrictions" HELP!

Post by ooman » Mon Mar 30, 2009 8:54 am

Howdy all,

I have some family members telling me that when they call me they get a message stating "they don't have the proper access code" or have "restrictions on their phone". I never heard of such a thing!

Any one know how I can get these folks to get through to me?
Can it possibly be their carrier - "Verizon"?

Thanks!

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Dennis P
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Location: Palo Alto, CA
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Re: can't receive calls "access code" or "restrictions" HELP!

Post by Dennis P » Tue Mar 31, 2009 10:07 pm

Are they blocking their caller-id? Have them try dialing *67 before dialing your phone number.

ooman
Posts: 2
Joined: Mon Mar 30, 2009 8:21 am

Re: can't receive calls "access code" or "restrictions" HELP!

Post by ooman » Wed Apr 01, 2009 7:14 am

Thanks! I had them try both *67 and *82 at different times and they still get that message "access code needed". Something is got right somewhere along the line.

bmex63
Posts: 3
Joined: Mon Dec 29, 2008 2:44 pm

Re: can't receive calls "access code" or "restrictions" HELP!

Post by bmex63 » Mon Nov 16, 2009 11:47 am

I hate to revive this topic but this appears to be a legitimate problem. I attempted to call a Verizon phone number today and received this message:

"Welcome to Verizon Wireless. Carrier Access Codes are not recognized by this network. Please hang up and dial the number directly. Announcement 6Switch 80-2"

I dialed the number with area code and without. I still receive the same message both ways. Anyone receive this message before?

Ooma Techs, any ideas?

Thanks,
bmex63

murphy
Posts: 7208
Joined: Tue Jan 27, 2009 12:49 pm
Location: Pennsylvania

Re: can't receive calls "access code" or "restrictions" HELP!

Post by murphy » Mon Nov 16, 2009 11:56 am

Log into My Ooma and turn off the connection tone.
Customer since January 2009
Telo with 2 Handsets, a Linx, and a Safety Phone
Telo2 with 2 Handsets and a Linx

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