Having trouble placing or receiving calls or using your voicemail system on Ooma Telo VoIP Phones? Post your questions here.
#77964 by chunk73
Fri Mar 25, 2011 4:48 pm
Whenever I get a VM on my OOMA, the OOMA lounge is showing those voicemails as being from "Unknown caller". Caller ID is being passed through properly as I can see the number and callers name in the call history.

It seems to have started sometime between the 14th and the 17th of March. I received a VM on the 14th and the info is fine, then on the 17th it started saying unknown, and has said it ever since.

Any ideas what might be going on?
#78330 by ntoy
Thu Mar 31, 2011 2:08 pm
chunk73 wrote:Case logged. Case # 110325-001010

Still no resolution.


Hello,

This is bug 10543. Fixed, but not rolled out to production yet. Support will update you as updates become available.
#79090 by Venkatrr
Mon Apr 11, 2011 7:23 pm
Hi,

I use a OOMA telo system and until march 31st, the caller IDs were appearing with phone numbers and names. From April 1st - the ooma web page lists every voicemail as if it is from unknown. However my handphone was able to identify all phone calls including caller IDs.

Thanks

Venkat
#79093 by thunderbird
Mon Apr 11, 2011 9:12 pm
Venkatrr wrote:Hi,

I use a OOMA telo system and until march 31st, the caller IDs were appearing with phone numbers and names. From April 1st - the ooma web page lists every voicemail as if it is from unknown. However my handphone was able to identify all phone calls including caller IDs.

Thanks

Venkat

Maybe this wil help:
viewtopic.php?f=5&t=11263&p=79005&hilit=firmware#p79005
#79373 by rodwed
Fri Apr 15, 2011 7:52 am
I have recently began experiencing this problem. This only happens on voicemails. It is April 15(beyond April 11). When can we expect this to be fixed?
#79374 by ntoy
Fri Apr 15, 2011 8:04 am
rodwed wrote:I have recently began experiencing this problem. This only happens on voicemails. It is April 15(beyond April 11). When can we expect this to be fixed?


Hello,

This is bug 10562 on our backend servers.

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