Having trouble placing or receiving calls or using your voicemail system on Ooma Telo VoIP Phones? Post your questions here.
#76749 by homer
Tue Mar 08, 2011 8:13 am
Same problem here in Phoenix. "Broadband answering system is not working" What's up??
#76751 by Bill D
Tue Mar 08, 2011 8:21 am
Geminian wrote:Have the same problem...wasted some time trying to fix the issue locally..Called CS and was informed that it is a network wide problem and that they are working on it..I am puzzled as to how the messages on the local Hub (and Scout) devices cannot be retrieved (assuming that they are not network dependent). CS assured that the problem will be fixed before the end of the day today (March 8, 2011).


Everything is in the cloud and thus it is all network dependent.
#76755 by murphy
Tue Mar 08, 2011 8:40 am
Confirmed, back to normal.
#76756 by EricJRW
Tue Mar 08, 2011 8:43 am
My VM worked on the scout (after several attempts) but no VMs are showing up in the dash.
#76757 by richalger
Tue Mar 08, 2011 8:44 am
Dennis P wrote:We are looking into the issue with the voicemail server. I've updated the status page in the forums.


Where is the status page? Is this it viewtopic.php?f=10&t=26 ? I don't see anything there.
#76758 by EricJRW
Tue Mar 08, 2011 8:46 am
EricJRW wrote:My VM worked on the scout (after several attempts) but no VMs are showing up in the dash.

NVM... Looks OK now. Thanks
#76770 by lbmofo
Tue Mar 08, 2011 10:33 am
Geminian wrote:I am puzzled as to how the messages on the local Hub (and Scout) devices cannot be retrieved (assuming that they are not network dependent).

Like Bill D was saying, VMs reside on the server and not on the local Ooma device.

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