Having trouble placing or receiving calls or using your voicemail system on Ooma Telo VoIP Phones? Post your questions here.
#76863 by bak
Wed Mar 09, 2011 4:52 pm
VoIP test statistics
--------------------
Jitter: you --> server: 2.9 ms
Jitter: server --> you: 6.0 ms
Packet loss: you --> server: 0.0 %
Packet loss: server --> you: 0.0 %
Packet discards: 0.0 %
Packets out of order: 0.0 %
Estimated MOS score: 4.0

Speed test statistics
---------------------
Download speed: 4516504 bps
Upload speed: 938360 bps
Download quality of service: 81 %
Upload quality of service: 95 %
Download test type: socket
Upload test type: socket
Maximum TCP delay: 73 ms
Average download pause: 7 ms
Minimum round trip time to server: 80 ms
Average round trip time to server: 83 ms
Estimated download bandwidth: 21600000bps
Route concurrency: 4.78246
Download TCP forced idle: 71 %
Maximum route speed: 6553496bps


IPCONFIG ooma home port connected to LAN

Microsoft Windows [Version 6.0.6002]
Copyright (c) 2006 Microsoft Corporation. All rights reserved.

C:\Users\brian>ipconfig

Windows IP Configuration


Ethernet adapter Local Area Connection 2:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :

Ethernet adapter Local Area Connection:

Connection-specific DNS Suffix . :
Link-local IPv6 Address . . . . . : fe80::496c:10c3:a60a:75da%11
IPv4 Address. . . . . . . . . . . : 172.27.35.89
Subnet Mask . . . . . . . . . . . : 255.255.255.0
Default Gateway . . . . . . . . . : 172.27.35.1

Wireless LAN adapter Wireless Network Connection:

Connection-specific DNS Suffix . : insightbb.com
Link-local IPv6 Address . . . . . : fe80::358b:82ef:1357:5286%10
IPv4 Address. . . . . . . . . . . : 192.168.1.103
Subnet Mask . . . . . . . . . . . : 255.255.255.0
Default Gateway . . . . . . . . . : 192.168.1.1

Tunnel adapter Local Area Connection* 13:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :

Tunnel adapter Local Area Connection* 7:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :

Tunnel adapter Local Area Connection* 11:

Connection-specific DNS Suffix . :
IPv6 Address. . . . . . . . . . . : 2001:0:4137:9e76:3cf3:809:53e4:dca6
Link-local IPv6 Address . . . . . : fe80::3cf3:809:53e4:dca6%12
Default Gateway . . . . . . . . . : ::

Tunnel adapter Local Area Connection* 12:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . : insightbb.com

C:\Users\brian>
#76868 by thunderbird
Wed Mar 09, 2011 5:52 pm
bak:
The tests look pretty good. "Jitter: server --> you: 6.0 ms" is slightly high, should be less than 5 ms. Probably wouldn't affect Ooma voice service much but might for faxing.


To access Ooma Setup try:

Vista is know to have problems with IPv6 addressing. And unless you use IPv6 for some special application,
disable IPv6 Address per:

http://www.mydigitallife.info/2007/09/0 ... -in-vista/

Don't go into your Vista registry, just uncheck the box for your wired LAN network connection, per the instructions given in the link above. Than try accessing Ooma Setup http://172.27.35.1

If that doesn't work,

Download Firefox free Internet browser, install, and try accessing Ooma Setup http://172.27.35.1
Set MAC Address to use Built-IN per instructions in previous post.
#76870 by bak
Wed Mar 09, 2011 6:25 pm
thunderbird wrote:bak:
Vista is know to have problems with IPv6 addressing. And unless you use IPv6 for some special application,
disable IPv6 Address per:

did not work
thunderbird wrote:Download Firefox free Internet browser, install, and try accessing Ooma Setup http://172.27.35.1
Set MAC Address to use Built-IN per instructions in previous post.


now in setup page but only nav buttons that work are bluetooth and ports, network does nothing
#76871 by lbmofo
Wed Mar 09, 2011 6:29 pm
Don't use Chrome. Firefox or IE works better.
#76872 by bak
Wed Mar 09, 2011 6:30 pm
been using IE and just loaded firefox, still no work
#76873 by bak
Wed Mar 09, 2011 6:38 pm
just power boot telo and kept trying to hit
http://172.27.35.1/cgi-bin/ooma_cgi.cgi ... ge=network
during boot and after back up, still does not respond
here is info from ports button
Ports

HOME Link encap:Ethernet HWaddr 00:18:61:05:E6:F2
inet addr:172.27.35.1 Bcast:172.27.35.255 Mask:255.255.255.0
UP BROADCAST RUNNING MULTICAST MTU:1500 Metric:1
RX packets:888 errors:0 dropped:0 overruns:0 frame:0
TX packets:756 errors:0 dropped:0 overruns:0 carrier:0
collisions:0 txqueuelen:1000
RX bytes:88554 (86.4 KiB) TX bytes:210995 (206.0 KiB)
Interrupt:55
MODEM Link encap:Ethernet HWaddr 00:18:61:05:E6:F3
inet addr:192.168.1.100 Bcast:192.168.1.255 Mask:255.255.255.0
UP BROADCAST RUNNING MULTICAST MTU:1500 Metric:1
RX packets:1294 errors:0 dropped:0 overruns:0 frame:0
TX packets:1230 errors:0 dropped:0 overruns:0 carrier:0
collisions:0 txqueuelen:1000
RX bytes:204561 (199.7 KiB) TX bytes:253312 (247.3 KiB)
Interrupt:53
#76887 by thunderbird
Thu Mar 10, 2011 1:26 am
bac:
Since you can't access Ooma Setup, I'd give Ooma Support a call. If your Ooma device is within the one year from purchase date, they probably will give you an exchange unit. Tell them you need to make adjustment to QoS and MAC address, but can't access those functions.

Contact Ooma Support:

Customer Support
Email: support@oomacare.com
Phone: 1-888-711-OOMA (6662)
Monday-Friday 7am-7pm PST
Saturday-Sunday 8am-5pm PST
#77093 by bak
Sat Mar 12, 2011 9:07 pm
CS had me turn antivirus off, and I was finally able to access the telo setup page and make changes
For those of you techys who help others here, may wish to remember this one.
FYI I am running Kasperkey AV

Made following changes requested by lbmofo using firefox, didn't try IE, all previous settings in this forum post same
QOS section does not have "reserved bandwidth for calls" section-no changes
QOS upstream internet speed changed from 384 to 0zero
changed modem port MAC adress to "use built in"
rebooted modem, router, telo
tried fax
*99,xxxxxxx=connect,send,error
*99,xxxxxxxxxx=instant busy
*99,1xxxxxxxxxx=connect,send,error

about got very upset when I had internet connection, but would not load ANY web pages. Computer reboot fixed.

back where I was with fax problem, suggestions?

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