No dial-tone after submitting #port, is that normal?

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chrisfah
Posts: 1
Joined: Sat Mar 05, 2011 8:08 am

No dial-tone after submitting #port, is that normal?

Post by chrisfah » Sat Mar 05, 2011 8:27 am

On Wednesday I received my new Telo unit and decided I should not port my number up-front just in case I didn't like the service. So when I signed up I received a new number for my Telo. After a few days of flawless usage I took the plunge and submitted my number port request late last night. This morning I noticed I am unable to get a dial tone with the Telo unit and I am starting to wonder if this is a normal part of the porting process. Also, I have tried rebooting both my internet service (AT&T cable) as well as my OOMA Telo. No warning lights on the unit - all appears to be normal, just no dial tone. Any ideas?

thunderbird
Posts: 6388
Joined: Mon Nov 08, 2010 4:41 pm

Re: No dial-tone after submitting #port, is that normal?

Post by thunderbird » Sat Mar 05, 2011 8:59 am

chrisfah:
Make sure you phone hasn't quit. Test with a different phone connected to the Ooma device's Phone port.

If the phone isn't the problem contact:

Customer Support
Email: support@oomacare.com
Phone: 1-888-711-OOMA (6662)
Monday-Friday 7am-7pm PST
Saturday-Sunday 8am-5pm PST

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