Voicemail answers too soon, I pick up, get dial tone

Having trouble placing or receiving calls or using your voicemail system on Ooma Telo VoIP Phones? Post your questions here.
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yennta
Posts: 4
Joined: Thu Mar 03, 2011 10:57 am

Voicemail answers too soon, I pick up, get dial tone

Post by yennta » Thu Mar 03, 2011 11:01 am

Voicemail answers after or even DURING second ring. Can't figure out how to change it. documentation doesn't give the answer. I pick up, but get a dial tone. I have to call the person back.

yennta
Posts: 4
Joined: Thu Mar 03, 2011 10:57 am

Re: Voicemail answers too soon, I pick up, get dial tone

Post by yennta » Thu Mar 03, 2011 11:11 am

Okay. I found it online under MY OOma. But the problem remains--- they are talking to voicemail, but when I pick up, the phone cuts out. It hangs up on them.

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lbmofo
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Location: Greater Seattle
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Re: Voicemail answers too soon, I pick up, get dial tone

Post by lbmofo » Thu Mar 03, 2011 11:18 am

By any chance, do you have multi-ring'ing to a cell phone enabled?
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ntoy

Re: Voicemail answers too soon, I pick up, get dial tone

Post by ntoy » Thu Mar 03, 2011 12:17 pm

yennta wrote:Voicemail answers after or even DURING second ring. Can't figure out how to change it. documentation doesn't give the answer. I pick up, but get a dial tone. I have to call the person back.

Hello,

Is this happening on all calls? What happens if they call your 2nd number?

Your account currently has the default of 24 seconds(about 4 rings).

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