Voice Mail will not play on Telo

[Glacier]

The middle does change color when I hit the Email button, forward, backward and stop button but not the Play arrow.

[thunderbird]

Glacier:
Go into Ooma Setup and randomly update one or two of the settings and see if that "wakes up" the voicemail.

[Glacier]

Tried that, too.... doesn't work.
I must be doing something else wrong. Tried to call my Ooma number while it was unplugged and it did not forward to my cell phone.

[murphy]

It can take 5 to 10 minutes for the Ooma server to detect that the Telo has gone offline.
Forwarding would not work until after the server detects that the Telo is offline.
It's time to call customer support. You appear to have a defective Telo.

[Glacier]

Before I call, would it have anything to do with where the telo is in terms of before or after router?

[lbmofo]

No difference.