Voice Mail will not play on Telo

Having trouble placing or receiving calls or using your voicemail system on Ooma Telo VoIP Phones? Post your questions here.
Glacier
Posts: 41
Joined: Fri Feb 04, 2011 1:52 pm

Re: Voice Mail will not play on Telo

Post by Glacier » Mon Feb 28, 2011 1:04 pm

The middle does change color when I hit the Email button, forward, backward and stop button but not the Play arrow.

thunderbird
Posts: 6388
Joined: Mon Nov 08, 2010 4:41 pm

Re: Voice Mail will not play on Telo

Post by thunderbird » Mon Feb 28, 2011 1:13 pm

Glacier:
Go into Ooma Setup and randomly update one or two of the settings and see if that "wakes up" the voicemail.

Glacier
Posts: 41
Joined: Fri Feb 04, 2011 1:52 pm

Re: Voice Mail will not play on Telo

Post by Glacier » Mon Feb 28, 2011 2:10 pm

Tried that, too.... doesn't work.
I must be doing something else wrong. Tried to call my Ooma number while it was unplugged and it did not forward to my cell phone.

murphy
Posts: 7208
Joined: Tue Jan 27, 2009 12:49 pm
Location: Pennsylvania

Re: Voice Mail will not play on Telo

Post by murphy » Mon Feb 28, 2011 2:19 pm

It can take 5 to 10 minutes for the Ooma server to detect that the Telo has gone offline.
Forwarding would not work until after the server detects that the Telo is offline.
It's time to call customer support. You appear to have a defective Telo.
Customer since January 2009
Telo with 2 Handsets, a Linx, and a Safety Phone
Telo2 with 2 Handsets and a Linx

Glacier
Posts: 41
Joined: Fri Feb 04, 2011 1:52 pm

Re: Voice Mail will not play on Telo

Post by Glacier » Mon Feb 28, 2011 6:30 pm

Before I call, would it have anything to do with where the telo is in terms of before or after router?

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lbmofo
Posts: 9337
Joined: Sun Mar 14, 2010 7:37 pm
Location: Greater Seattle
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Re: Voice Mail will not play on Telo

Post by lbmofo » Mon Feb 28, 2011 6:38 pm

No difference.
Customer Since: 3/13/10
Hardware: Telo & Hub
Service: Premier 12/06/10
Verizon Port: 3/15/10 - 4/02/10
Internet: 100 Mbps/10 Mbps
Setup: SB6141/R6700/Ooma
MainStreetSHARES Ebates: get Ca$h Back when you shop online!!

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