Outgoing Caller ID

Having trouble placing or receiving calls or using your voicemail system on Ooma Telo VoIP Phones? Post your questions here.
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Bobby B
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Re: Outgoing Caller ID

Post by Bobby B » Wed Mar 25, 2009 4:30 pm

thively wrote: What I'm curious about is that in Ooma Lounge it clearly shows the name that should be on my Caller ID.
I have a temporary number that reads "Ooma Inc." Should my caller ID show up properly with my name when the Port takes place and match that of what's on the lounge?
Or will I have to call in and have this "fixed" after the port completes?
That's correct - after the port takes place, your caller name will be updated to your name (usually <LASTNAME> <FIRSTNAME>).
Bobby B

murphy
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Re: Outgoing Caller ID

Post by murphy » Wed Mar 25, 2009 4:31 pm

I have been trying for 2 months to get my second number to display my name instead OOMA, INC. but so far it's still wrong.
Customer since January 2009
Telo with 2 Handsets, a Linx, and a Safety Phone
Telo2 with 2 Handsets and a Linx

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Bobby B
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Re: Outgoing Caller ID

Post by Bobby B » Wed Mar 25, 2009 4:58 pm

Let me take a look.
Bobby B

WayneDsr
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Re: Outgoing Caller ID

Post by WayneDsr » Wed Mar 25, 2009 5:04 pm

Same here. My only ooma number displays the number and city name since day one.

Wayne

funone46
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Re: Outgoing Caller ID

Post by funone46 » Wed Mar 25, 2009 5:15 pm

Bobby B wrote:Let me take a look.
Bobby my 269# should read my bus. name and it does not. can you please check into this for me. Thanks
By the way kudos on the CS improvement.
Ooma customer since Febuary 2009 - savings so far $ 1000.00
Ooma hardware Hub/Scout
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thively
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Re: Outgoing Caller ID

Post by thively » Wed Mar 25, 2009 8:39 pm

Bobby B wrote:
thively wrote: What I'm curious about is that in Ooma Lounge it clearly shows the name that should be on my Caller ID.
I have a temporary number that reads "Ooma Inc." Should my caller ID show up properly with my name when the Port takes place and match that of what's on the lounge?
Or will I have to call in and have this "fixed" after the port completes?
That's correct - after the port takes place, your caller name will be updated to your name (usually <LASTNAME> <FIRSTNAME>).
Excellent. Thanks for the response.

ooma_try
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Joined: Thu Mar 12, 2009 5:26 am

Re: Outgoing Caller ID

Post by ooma_try » Thu Mar 26, 2009 6:52 am

I'm a recent ooma convert using 2 phone numbers, hub and scout. I've been trying to get outbound caller ID correct for a while. After speaking with tech support my primary line now shows my name properly when calling out. However, my second phone number shows the name as "ooma" along with the number. Obviously, this is unacceptable for use with a home office.

I sent a followup email a few days ago with no response <yet>.

If any ooma support folks on this forum can help, it would be very much appreciated. If more info needed, please let me know.

Thanks!

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jmassimilla
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Re: Outgoing Caller ID

Post by jmassimilla » Thu Mar 26, 2009 9:31 am

Both of my numbers displayed "Ooma,Inc" for 3 weeks before I finally called them. The rep said he would escalate the problem and it was resolved within 2 days on both numbers. This was before my port had taken place. After the port, my ported number displayed my name immediately. On another note, I had another Ooma customer call me on my Ooma line within 3 hours of activating his service and his name showed up. Yet if he calls me on my land line, it still shows up Ooma, Inc.

Note: My land line has never been associated with my Ooma service.
Customer since Feb 2009
2 Hub/Scout
1 Telo/Handset
Lifetime Premier Subscriber

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Bobby B
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Re: Outgoing Caller ID

Post by Bobby B » Fri Mar 27, 2009 10:37 am

@ooma_try & @funone46

I'd try giving a call to support - there should be very low wait times, compared to previous weeks. With recent staffing additions, the wait time had averaged less than 5 minutes, compared to 20-30 minutes during peak times that's been the case over the last couple months.

@jmassimilla

ooma-to-ooma calls will always show the caller-ID name associated with the account since we don't need to go out to the telecom carrier to retrieve the caller-ID name.
Bobby B

funone46
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Re: Outgoing Caller ID

Post by funone46 » Fri Mar 27, 2009 11:08 am

[quote="Bobby B"]@ooma_try & @funone46

I'd try giving a call to support - there should be very low wait times, compared to previous weeks. With recent staffing additions, the wait time had averaged less than 5 minutes, compared to 20-30 minutes during peak times that's been the case over the last couple months.

I took your advise Bobby and gave them the info. again. will see what happens. It is nice to see a company listen to their customers and make improvements from them. The wait times the last 3 times I have call were less than 4 minutes. Super job!
Ooma customer since Febuary 2009 - savings so far $ 1000.00
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