Cannot receive calls.

Having trouble placing or receiving calls or using your voicemail system on Ooma Telo VoIP Phones? Post your questions here.
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david1967texas
Posts: 2
Joined: Wed Feb 23, 2011 3:29 pm

Cannot receive calls.

Post by david1967texas » Wed Feb 23, 2011 5:10 pm

Phone will call out, but calls coming in just hear a busy signal and nothing happens on the actual Ooma system. Weird, isn't it?
Gotta love it!

thunderbird
Posts: 6388
Joined: Mon Nov 08, 2010 4:41 pm

Re: Cannot receive calls.

Post by thunderbird » Wed Feb 23, 2011 5:24 pm

From Ooma Trouble shooting pages:
Incoming calls do not cause your phone to ring
There are several reasons that incoming calls may not cause your phone to ring. Here are some of the most common reasons why your phone might not ring:


•The ringer on your phone is turned off. You may need to consult the manufacturer's instructions for help with turning the ringer back on.

•You have activated the Do not Disturb feature. If this is the case, the key will be a solid orange color on your Ooma Telo, and all new calls will go to directly to voicemail. In order to deactivate this feature, hold the key for three seconds.


•Your phone is not properly plugged into your Ooma Telo. Check to make sure that there is a phone securely plugged into the PHONE jack of your Telo, or that any Ooma Telo Handsets you own are properly registered.

•You have enabled the call forwarding feature, and all incoming calls are being redirected to another phone number. Reference: To learn more about call forwarding, including how to turn it off, visit your My Ooma account or read more about call forwarding in our Knowledgebase.
If that doesn't do it call:

Customer Support
Email: support@oomacare.com
Phone: 1-888-711-OOMA (6662)
Monday-Friday 7am-7pm PST
Saturday-Sunday 8am-5pm PST

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