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What is going on here, and why has Ooma become completely unreliable?

Since this time yesterday morning, I have been unable to place or receive any calls. If I initiate the call, it rings the other end, but I never hear a ring, nor any voice when they pick up. If I receive a call, it rings and shows the caller id on my end, but just dead silence when I pick up. This is bordering on the ridiculous, and obviously extremely frustrating for someone who works from home and relies on the phone to be functional. I guess I had too much hope for Ooma. Thank God for my cell phone.

Ooma - what is being done about this?

It may not be an Ooma issue. Check this out first: viewtopic.php?t=10023

Thanks lbmofo - I have gone through that entire post. Some of my numbers:

Download: 24.75 Mb/s
Upload: 5.69 Mb/s

Jitter: 1.3ms
Packet Loss: 0.0
QOS: 91%
Maximum TCP delay: 53ms

Modem downstream power: 5.9 dBmV
Modem upstream power: 46.5 dBmV
SNR: 36.9 dB

Setup is based on Optimum Installation Settings. Upstream QOS 5120 Downstream QOS 20480. Ooma Telo is set up between my cable modem and router.

See any outliers? Anything else I need to take a look at?

Since someone else posted the same problem, it sounds like a Ooma problem:

Customer Support
Email: support@oomacare.com
Phone: 1-888-711-OOMA (6662)
Monday-Friday 7am-7pm PST
Saturday-Sunday 8am-5pm PST
Saturday-Sunday 8am-5pm PST

Agreed thunderbird. I put in a support ticket online this morning but haven't heard back. Giving them a call momentarily.

What is going on here, and why has Ooma become completely unreliable?

Since this time yesterday morning, I have been unable to place or receive any calls. If I initiate the call, it rings the other end, but I never hear a ring, nor any voice when they pick up. If I receive a call, it rings and shows the caller id on my end, but just dead silence when I pick up. This is bordering on the ridiculous, and obviously extremely frustrating for someone who works from home and relies on the phone to be functional. I guess I had too much hope for Ooma. Thank God for my cell phone.

Ooma - what is being done about this?

Hello,

I'm taking a look. Have you tried powering off your Ooma for a couple of minutes & powering back up?

I tried that yesterday to no avail. I have not today yet though. I appreciate you taking a look. Please let me know what info I can provide. My device is resetting right now without me doing anything - could that be support of some kind doing that?

Ok - this is a little too coincidental to me.

I had no service for about 30 hours, you post on the message board, my Ooma Telo reboots on its own, and now my service is back up.

Thoughts?

Bug on our end. We applied a manual fix.

I think you can thank Norm Toy.