Having trouble placing or receiving calls or using your voicemail system on Ooma Telo VoIP Phones? Post your questions here.
#75443 by dowdyism
Fri Feb 18, 2011 6:14 am
What is going on here, and why has Ooma become completely unreliable?

Since this time yesterday morning, I have been unable to place or receive any calls. If I initiate the call, it rings the other end, but I never hear a ring, nor any voice when they pick up. If I receive a call, it rings and shows the caller id on my end, but just dead silence when I pick up. This is bordering on the ridiculous, and obviously extremely frustrating for someone who works from home and relies on the phone to be functional. I guess I had too much hope for Ooma. Thank God for my cell phone.

Ooma - what is being done about this?
#75466 by dowdyism
Fri Feb 18, 2011 8:47 am
Thanks lbmofo - I have gone through that entire post. Some of my numbers:

Download: 24.75 Mb/s
Upload: 5.69 Mb/s

Jitter: 1.3ms
Packet Loss: 0.0
QOS: 91%
Maximum TCP delay: 53ms

Modem downstream power: 5.9 dBmV
Modem upstream power: 46.5 dBmV
SNR: 36.9 dB

Setup is based on Optimum Installation Settings. Upstream QOS 5120 Downstream QOS 20480. Ooma Telo is set up between my cable modem and router.

See any outliers? Anything else I need to take a look at?
#75474 by ntoy
Fri Feb 18, 2011 9:27 am
dowdyism wrote:What is going on here, and why has Ooma become completely unreliable?

Since this time yesterday morning, I have been unable to place or receive any calls. If I initiate the call, it rings the other end, but I never hear a ring, nor any voice when they pick up. If I receive a call, it rings and shows the caller id on my end, but just dead silence when I pick up. This is bordering on the ridiculous, and obviously extremely frustrating for someone who works from home and relies on the phone to be functional. I guess I had too much hope for Ooma. Thank God for my cell phone.

Ooma - what is being done about this?



Hello,

I'm taking a look. Have you tried powering off your Ooma for a couple of minutes & powering back up?
#75478 by dowdyism
Fri Feb 18, 2011 9:42 am
I tried that yesterday to no avail. I have not today yet though. I appreciate you taking a look. Please let me know what info I can provide. My device is resetting right now without me doing anything - could that be support of some kind doing that?

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