Having trouble placing or receiving calls or using your voicemail system on Ooma Telo VoIP Phones? Post your questions here.
#77314 by mtnmedic
Mon Mar 14, 2011 5:40 pm
lbmofo wrote:If you set forward on network outage to your cell, the only time cell should ring is when your ooma is offline. Does it get knocked offline often?


No. We did have a storm come through here mid-last month which dumped 3.5 feet of snow and knocked out power for 4 days. The forwarding worked fine then.

Since then there are no outages. Telo is not behind a router. It is on a separate modem of its own directly connected to the cable internet connection, the way it has been for well over a year.
#77325 by thunderbird
Tue Mar 15, 2011 4:44 am
mtnmedic:
In addition to the other suggestions, you should call customer support again to continue to "push" your problem.

Customer Support
Email: support@oomacare.com
Phone: 1-888-711-OOMA (6662)
Monday-Friday 7am-7pm PST
Saturday-Sunday 8am-5pm PST

To make sure that some other odd thing isn't happening, run http://speedtest.phonepower.com/ a few times, than click on left lower tab, copy, and post results here. The results will give an idea of your home's setup health.

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