Having trouble placing or receiving calls or using your voicemail system on Ooma Telo VoIP Phones? Post your questions here.
- Posts: 43
- Joined: Sat May 01, 2010 2:05 pm
lbmofo wrote:If you set forward on network outage to your cell, the only time cell should ring is when your ooma is offline. Does it get knocked offline often?
No. We did have a storm come through here mid-last month which dumped 3.5 feet of snow and knocked out power for 4 days. The forwarding worked fine then.
Since then there are no outages. Telo is not behind a router. It is on a separate modem of its own directly connected to the cable internet connection, the way it has been for well over a year.
- Posts: 6388
- Joined: Mon Nov 08, 2010 4:41 pm
In addition to the other suggestions, you should call customer support again to continue to "push" your problem.
Phone: 1-888-711-OOMA (6662)
Monday-Friday 7am-7pm PST
Saturday-Sunday 8am-5pm PST
To make sure that some other odd thing isn't happening, run http://speedtest.phonepower.com/
a few times, than click on left lower tab, copy, and post results here. The results will give an idea of your home's setup health.