Missed call, message left but not on system AGAIN!!!

Having trouble placing or receiving calls or using your voicemail system on Ooma Telo VoIP Phones? Post your questions here.
mtnmedic
Posts: 43
Joined: Sat May 01, 2010 2:05 pm

Re: Missed call, message left but not on system AGAIN!!!

Post by mtnmedic » Sat Feb 12, 2011 11:06 am

Yep problem persists. Despite doing the privacy setting re-set.

This morning I picked up my cell phone and there was a voicemail message. From my sister. I checked the home phone and it showed nobody called since yesterday evening. I went to my Ooma call logs and, sure enough, it shows my sister called my home phone this morning. So, same as before, she calls my home number, no ring/barely a ring and immediately she gets shuffled off to my cell phone.

This is getting to be pretty stupid.

I would not have known she called had I not picked up the cell phone, which I generally don't use at home (except as a bedside clock and a point-and-shoot camera) because of the very poor cell reception where I live.

But, for $3 a month I guess I should just shut my mouth and be happy.

danlisman
Posts: 108
Joined: Sat Jan 22, 2011 6:16 am

Re: Missed call, message left but not on system AGAIN!!!

Post by danlisman » Sat Feb 12, 2011 12:26 pm

No solution, but apparently I have had the same problem.
viewtopic.php?f=9&t=10778
I don't see this specific problem listed in the new firmware update, but I hope it helps.
viewtopic.php?f=10&t=10775
Have not received yet.
Dan

Note: On the day of my touuble, I had a kbps number in the QoS downstream field. I have since reset it to 0. Have you been messing with QoS??
Get rid of satellite/cable. Buy DVR to Pause-Rewind-Record live antenna HDTV.
http://MustardTree.eCRATER.com

mtnmedic
Posts: 43
Joined: Sat May 01, 2010 2:05 pm

Re: Missed call, message left but not on system AGAIN!!!

Post by mtnmedic » Sat Feb 12, 2011 12:44 pm

danlisman wrote:No solution, but apparently I have had the same problem.
viewtopic.php?f=9&t=10778
I don't see this specific problem listed in the new firmware update, but I hope it helps.
viewtopic.php?f=10&t=10775
Have not received yet.
Dan

Note: On the day of my touuble, I had a kbps number in the QoS downstream field. I have since reset it to 0. Have you been messing with QoS??
Interesting that you're the first to mention "firmware" to me.

I connected up to the Telo and found that it's currently showing version 1.42086. Apparently the latest version is 1.43368. I unplugged the Telo, waited for a few minutes, then plugged it back in and for it to finish re-booting. Then checked it again. The same. I guess I'll have to wait until they roll out the update to my Telo at some point in time. Unless anyone thinks I can call them to see if they can push it to fix my issue?

danlisman
Posts: 108
Joined: Sat Jan 22, 2011 6:16 am

Re: Missed call, message left but not on system AGAIN!!!

Post by danlisman » Sat Feb 12, 2011 12:54 pm

Link: viewtopic.php?f=10&t=10775
43386 is newest, but I have not received it yet. It should be pushed out in following days. I do not know if you can request early push.
Do you have 0 in download QoS field??
Get rid of satellite/cable. Buy DVR to Pause-Rewind-Record live antenna HDTV.
http://MustardTree.eCRATER.com

mtnmedic
Posts: 43
Joined: Sat May 01, 2010 2:05 pm

Re: Missed call, message left but not on system AGAIN!!!

Post by mtnmedic » Sat Feb 12, 2011 1:07 pm

danlisman wrote:Link: viewtopic.php?f=10&t=10775
43386 is newest, but I have not received it yet. It should be pushed out in following days. I do not know if you can request early push.
Do you have 0 in download QoS field??
Interesting that you ask that. Why yes, there is a "0" in the download QoS field. Why?

danlisman
Posts: 108
Joined: Sat Jan 22, 2011 6:16 am

Re: Missed call, message left but not on system AGAIN!!!

Post by danlisman » Sat Feb 12, 2011 1:10 pm

On main day of my trouble I had 384 in both up & down. Dafault is 0 down. I thought it would be a clue if we both had something other than 0 in down. Guess we wait for the new push.
Get rid of satellite/cable. Buy DVR to Pause-Rewind-Record live antenna HDTV.
http://MustardTree.eCRATER.com

mtnmedic
Posts: 43
Joined: Sat May 01, 2010 2:05 pm

Re: Missed call, message left but not on system AGAIN!!!

Post by mtnmedic » Sat Feb 12, 2011 1:12 pm

danlisman wrote:On main day of my trouble I had 384 in both up & down. Dafault is 0 down. I thought it would be a clue if we both had something other than 0 in down.
I just thought of that a few seconds ago as that might be what you were driving at. I notice "0" means it's "disabled". Shouldn't it have some kind of value to be "enabled" for downloads from Ooma for updates or something?

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EA PA
Posts: 576
Joined: Sat Jan 22, 2011 11:19 am

Re: Missed call, message left but not on system AGAIN!!!

Post by EA PA » Sat Feb 12, 2011 1:17 pm

I would leave QoS download disabled (0) - if you are modem/OOMA/router configuration or set it to your measured download speed. Otherwise if set low you may be choking your download speed through to your router (if I interpret the OOMA documentation correctly)
Customer Since: 12/2010
Telecom Equipment: 1 Telo, 1 Handset, (4) Dect 6 Uniden DECT1580-4WXTPT
IN THE MONEY: 09/2011
Poor Legacy Carrier: Frontier

danlisman
Posts: 108
Joined: Sat Jan 22, 2011 6:16 am

Re: Missed call, message left but not on system AGAIN!!!

Post by danlisman » Sat Feb 12, 2011 1:21 pm

mtnmedic wrote: Shouldn't it have some kind of value to be "enabled" for downloads from Ooma for updates or something?
Ooma support always ignores explaining this field. I think we need to leave it at 0.
Get rid of satellite/cable. Buy DVR to Pause-Rewind-Record live antenna HDTV.
http://MustardTree.eCRATER.com

User avatar
EA PA
Posts: 576
Joined: Sat Jan 22, 2011 11:19 am

Re: Missed call, message left but not on system AGAIN!!!

Post by EA PA » Sat Feb 12, 2011 1:30 pm

viewtopic.php?f=2&t=10724

Some QoS info. Note references to OOMA documentation
Customer Since: 12/2010
Telecom Equipment: 1 Telo, 1 Handset, (4) Dect 6 Uniden DECT1580-4WXTPT
IN THE MONEY: 09/2011
Poor Legacy Carrier: Frontier

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