voice mail says "I can't hear you" and hangs up

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desharri
Posts: 5
Joined: Tue Dec 30, 2008 7:55 am

voice mail says "I can't hear you" and hangs up

Post by desharri » Mon Mar 23, 2009 5:53 am

Callers haven't been able to leave voice mail since Mar 17. OOMA answers then says "I can't hear you" and hangs up. We tried it several times from different phones, but no difference in results.

Other Background
My number was ported to OOMA the 16th and because my DSL set-up is different than OOMA expected the port shutdown my phone service and internet. I am in the process of getting the AT&T service restored and the internet, but why isn't OMOA allowing voice mail messages?

Thanks

hyzerfool
Posts: 1
Joined: Wed Mar 18, 2009 9:10 am

Re: voice mail says "I can't hear you" and hangs up

Post by hyzerfool » Mon Mar 23, 2009 10:34 am

I had the same thing happen today for about 2 hours. My internet connection went down so I thought I'd test how Ooma handles it (we're new to the Oo) and called from my cell phone. It went straight to voicemail (good!) but then told me it couldn't hear me. I tried from another phone and got the same thing.

The network came back up a while back and I tested the voicemail and it worked fine. Not sure if there's any connection there or not, but it's worrisome in any case.

desharri
Posts: 5
Joined: Tue Dec 30, 2008 7:55 am

Re: voice mail says "I can't hear you" and hangs up

Post by desharri » Mon Mar 23, 2009 12:57 pm

Agree that is worrisome. I look forward to a fix.

tfmm
Posts: 3
Joined: Fri May 01, 2009 8:50 am

Re: voice mail says "I can't hear you" and hangs up

Post by tfmm » Fri May 01, 2009 8:57 am

I'm having exactly the same problem under exactly the same set of circumstances. I'm curious if the "I can't hear you" only happens when your home internet connection is down or if it's always a problem. Make no mistake, IT IS A PROBLEM.

bryanlyle
Posts: 361
Joined: Mon Mar 30, 2009 4:11 pm

Re: voice mail says "I can't hear you" and hangs up

Post by bryanlyle » Fri May 01, 2009 8:59 am

Same thing happened to me when I unplugged my hub to see what would happen.
follow me on twitter: @bryanlyle

tfmm
Posts: 3
Joined: Fri May 01, 2009 8:50 am

Re: voice mail says "I can't hear you" and hangs up

Post by tfmm » Fri May 01, 2009 9:26 am

I hope OOMA looks into this. The voicemail safety net was a critical part of my decision making process. From what I can tell of anecdotal evidence on this thread, it appears when power or internet connection is down at home- missed voicemail sent "to the clouds" is not reliable.

oomauser1
Posts: 3
Joined: Sun May 03, 2009 5:25 pm

Re: voice mail says "I can't hear you" and hangs up

Post by oomauser1 » Sun May 03, 2009 6:05 pm

I reported this voicemail problem to ooma Tech Support a few days ago. They responded. It worked for a day or so. The problem was back earlier today and I called Tech Support to report it. Voicemail is working normally now.

When it first happened a few days ago, I had left a message on my voicemail after the beep. When I tried to access it later, there was no message in the voice mailbox. There was no message in the Inbox at the ooma lounge either.

This is a major, serious issue. It seems to be a recurring and unpredictabe problem from a user's point of view.

Voicemail must be failproof and record a message left by a caller whether your internet connection is up or down or whether your ooma Hub is powered on or not.

Until voicemail works without any issues it would be difficult to give out your ooma telephone number as your primary number.

desharri
Posts: 5
Joined: Tue Dec 30, 2008 7:55 am

Re: voice mail says "I can't hear you" and hangs up

Post by desharri » Mon May 04, 2009 6:07 am

Thanks for calling support. It's interesting that it worked for a couple days then went bad again.

How long did it take you to get through to support? If it was a reasonable time then perhaps we can use a strategy of calling to report the problem so it gets more OOMA attention. We know how to create the problem, just unplug the OOMA box.

oomauser1
Posts: 3
Joined: Sun May 03, 2009 5:25 pm

Re: voice mail says "I can't hear you" and hangs up

Post by oomauser1 » Mon May 04, 2009 7:41 am

See my earlier post dated May 03 2009 7:05 pm in which I described
this problem as unpredictable from a user's point of view.

I am aware that the voicemail failing to record a message left by
a caller is more likely to occur when the ooma Hub is not powered
on. Or perhaps when the internet service is down. Or both.

But it is not a hard and fast rule etched in stone. For example, just
before I wrote this post, I disconnected power to the ooma Hub
and called my ooma number from another phone on a different
service and left a message on the ooma voicemail. I was then
able to access and listen to it. The message was also in my Inbox
at the ooma lounge.

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