Here's the deal. After eight months of great service, I run into my first problem.
Woke up this morning to the phone ringing. Picked up and didn't hear a thing. Person called my cell and said they could hear me but I couldn't hear them. Then I tried calling out. Got a dialtone, but nothing rang on the other end.
Called support. I worked with three techs and after unplugging, re-plugging, and de-plugging every device about 50 times, the last tech wanted to try his last fix and it seemed to work!!!! He called me on the Ooma-connected phone and I could hear him. Problem solved right? Wrong.
Of course, you want to test to see if it's been completely solved. Called my wife on her cell...nothing. Had her call the home phone. It rang, but I didn't hear anything.
I'm back to square one. Right now, I'm tired and flustered.
Is there some way to get some more help here? I'm sure most suggestions will be the same that the techs worked me through, so I'm not very optimistic right now.
Thoughts, Team Ooma?
EDIT: AFter running some tests, apparently certain landlines are able to call us just fine, while others are not.
Have you tried plugging a corded phone directly into the Telo??
(Trudges down to a cold basement and rummages for the old corded job)
The only solution is to keep after Ooma Support to have your problem resolved.
I don't know anyone else w/ a Telo, so I'm kind of stuck trying your suggestion. I'm still running into the same problems as described. While I'm sure my only bet is to contact Ooma Support directly again, I was really trying to avoid another four hour call.
I mean just tonight, again, the phone rings, the caller ID works properly, I pick up and can't hear the other person, but they can hear me, so I direct them to the cell number.
I remember last summer Ooma reps frequenting these forums. Does that not happen anymore?
I heard yesterday that Ooma is working on a “permanent solution” for their routing issues. Routing problems are I/They can’t hear Them/Me, blank calls, delayed calls, echo, etc.
In the mean time, you still have to contact Ooma support with your individual problems.
They will want to know if the call was an inbound call, outbound call, date, time, time and phone number being called or phone number that other party called from. I usually have cut and pasted some of that information from My Ooma call logs and sent to Ooma Support in an E-mail. When an inbound call doesn’t record in your My Ooma call log, you have to obtain that information from the party calling you.
You have to keep after Ooma Support to have your problem resolved. When I was having a problem, I E-mailed them everyday, weather they responded or not, until my issue were resolved.
Most often when the problem is resolved, you never know until you try to make a call or someone you had a problem with calls you. This probably because they fixed the problem for someone else and that solution also included you.
Thanks for the suggestions and help, T-Bird.
jgkoss wrote:I have a Telo and am having the same issues. I have had it since Jan 2010 and had no problems until this last month. I also have a friend that lives next door who bought a Telo because of me and he now is having issues also. I found that sometimes after waiting up to 30 seconds on a call I can hear the other person. The other problem I'm having recently (like last night) is that I'll be on a call for a while and all of a sudden I hear the Ooma dial tone. I've lost the call and the person I was talking to hears something like welcome to Ooma voicemail. The other problem my friend next door is having is garbled voice where he can't understand the other person. We have both called customer support and they have disconnect and connect all wiring, go into the setup and change values, but none of it does any good. Very frustrating. 5 other people have bought Ooma equipment because of me and now I'm not feeling so good about the endorsement.
Is this happening on outbound calls? What happens if you dial *99+phone number? For example: *9916505551212
Think maybe they grew too fast and have overloaded their servers?