I have a telo that I purchased back in October as a gift and have just set up in the middle of January. My family has used a VoIP system for years now. Two different ones actually. Anyway my internet connection is a wireless broadband connection which comes off the water tower in town (less than a mile from my home) and to an antenna mounted on my room. The connection has been very very good and the previous voip as well.
My wife and I decided to cancel our existing voip though the isp and port our number to ooma. That port happened yesterday. Last night I set up the ooma and I am having some definite issues. The ooma likes to reboot itself. I originally had the ooma placed between the antenna and my router. This was an issue as every time the ooma rebooted I lost my internet connection. Currently the telo is after my router.
I called ooma support last night and was on the phone for over an hour and a half eventually moving to the tier2 representative. The conclusion I received is that my connection is too unstable for Ooma to work.
Currently the ooma can receive calls just fine. However whenever I tried to connect through the ooma to the outside world I have issues. If I press the play button the ooma freezes and then reboots. If I make an outgoing call the Ooma dials and the called number rings. However when the phone is answered the Telo freezes and reboots. The person I called hears nothing but dead air. Today as I was experiencing a reboot I chose to run a speed test at http://www.whichvoip.com which I had found suggested in the forums to analyze conection quality. My results appeared to show a very stable connection which should support the ooma. I have a jitter of 1.2ms, a packet loss of 0.0%, an MOS score of 4.0 a dl speed of 4.67 Mbps, an ul speed of 2.40 Mbps and a Quality of Service of 97%.
If anyone has any suggestions I would love to hear them. Right now I am sitting here with a $140 ooma that doesn't work, a $69 cancellation fee for cancelling my previous VoIP service and a $40 port fee that I paid. I am quite frustrated at this not working. I suppose I could go back to my old setup but if I do that I am going to end up having to sign another 2 year contract, paying $75 to report my number back and having an ooma telo that is essentially worthless thanks to the $75 fee to reregister it.
I know support is going to want to blame my connection but the numbers look very stable to me and the connection has worked with both Nuvio and ATT U-verse VoIP systems in the past...
My wife and I decided to cancel our existing voip though the isp and port our number to ooma. That port happened yesterday. Last night I set up the ooma and I am having some definite issues. The ooma likes to reboot itself. I originally had the ooma placed between the antenna and my router. This was an issue as every time the ooma rebooted I lost my internet connection. Currently the telo is after my router.
I called ooma support last night and was on the phone for over an hour and a half eventually moving to the tier2 representative. The conclusion I received is that my connection is too unstable for Ooma to work.
Currently the ooma can receive calls just fine. However whenever I tried to connect through the ooma to the outside world I have issues. If I press the play button the ooma freezes and then reboots. If I make an outgoing call the Ooma dials and the called number rings. However when the phone is answered the Telo freezes and reboots. The person I called hears nothing but dead air. Today as I was experiencing a reboot I chose to run a speed test at http://www.whichvoip.com which I had found suggested in the forums to analyze conection quality. My results appeared to show a very stable connection which should support the ooma. I have a jitter of 1.2ms, a packet loss of 0.0%, an MOS score of 4.0 a dl speed of 4.67 Mbps, an ul speed of 2.40 Mbps and a Quality of Service of 97%.
If anyone has any suggestions I would love to hear them. Right now I am sitting here with a $140 ooma that doesn't work, a $69 cancellation fee for cancelling my previous VoIP service and a $40 port fee that I paid. I am quite frustrated at this not working. I suppose I could go back to my old setup but if I do that I am going to end up having to sign another 2 year contract, paying $75 to report my number back and having an ooma telo that is essentially worthless thanks to the $75 fee to reregister it.
I know support is going to want to blame my connection but the numbers look very stable to me and the connection has worked with both Nuvio and ATT U-verse VoIP systems in the past...