Loss of service-busy dial tone

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Zensurfer
Posts: 2
Joined: Wed Jan 26, 2011 2:59 pm

Loss of service-busy dial tone

Post by Zensurfer » Wed Jan 26, 2011 3:05 pm

I installed and activated my OOma telo and activated my Premier subscription account around November 2010. I have used my OOma telo several times up to December of 2010. Just last week, I notice the top three blue icons have been flashing for several days. I have just tried to use my OOma and all I get is a busy signal. Now, just two of the three blue icons on the top right side are still flashing. I have tried to login to your website but it doesn't recognize my phone number, email or password. Can you please get this fixed as I would need to start using the device very soon. Thank you.

My number is 415-839-4966

Sincerly,

Serge

thunderbird
Posts: 6388
Joined: Mon Nov 08, 2010 4:41 pm

Re: Loss of service-busy dial tone

Post by thunderbird » Wed Jan 26, 2011 3:38 pm

Try rebooting your Modem-Ooma-Router, or Modem-Router-Ooma however you have configured your setup.

If that doen't help contact:

Customer Support
Email: support@oomacare.com
Phone: 1-888-711-OOMA (6662)
Monday-Friday 7am-7pm PST
Saturday-Sunday 8am-5pm PST

Zensurfer
Posts: 2
Joined: Wed Jan 26, 2011 2:59 pm

Re: Loss of service-busy dial tone

Post by Zensurfer » Wed Jan 26, 2011 3:41 pm

Zensurfer wrote:I installed and activated my OOma telo and activated my Premier subscription account around November 2010. I have used my OOma telo several times up to December of 2010. Just last week, I notice the top three blue icons have been flashing for several days. I have just tried to use my OOma and all I get is a busy signal. Now, just two of the three blue icons on the top right side are still flashing. I have tried to login to your website but it doesn't recognize my phone number, email or password. Can you please get this fixed as I would need to start using the device very soon. Thank you.

My number is 415-839-4966

Sincerly,

Serge
update: was able to fix issue. turned out to be a network problem

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