No Caller ID

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davek
Posts: 33
Joined: Tue Oct 13, 2009 5:33 am
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No Caller ID

Post by davek » Mon Jan 24, 2011 12:10 pm

ALl of a sudden, I am not getting an caller ID displayed on MY phone for incoming calls. This phone and Ooma line have had never had this problem before. But according to my phone, the LAST caller ID was on Jan 12. My Ooma shows 22 calls since that call (with caller ID). There are even MORE calls (like one I got 10 minutes ago) that neither show up in caller ID OR ay My Ooma... so I have no idea how many have been not logged at all.

Where can I start to trouble shoot this?

murphy
Posts: 7176
Joined: Tue Jan 27, 2009 12:49 pm
Location: Pennsylvania

Re: No Caller ID

Post by murphy » Mon Jan 24, 2011 12:59 pm

Are you waiting until after the second ring to answer the phone?
Caller ID is transmitted between the first and second ring.
Customer since January 2009
Telo with 2 Handsets, a Linx, and a Safety Phone
Telo2 with 2 Handsets and a Linx

davek
Posts: 33
Joined: Tue Oct 13, 2009 5:33 am
Contact:

Re: No Caller ID

Post by davek » Mon Jan 24, 2011 1:23 pm

rings ten-twelve times- do not answer at all. The screen shows a phone ringing, but no time or caller id info.

This is NOR a ooma phone, if that matters.

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lbmofo
Posts: 9337
Joined: Sun Mar 14, 2010 7:37 pm
Location: Greater Seattle
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Re: No Caller ID

Post by lbmofo » Mon Jan 24, 2011 1:45 pm

Are you using landline with your Ooma? You'd need to subscribe to callerid with the landline if in landline integration mode.
Customer Since: 3/13/10
Hardware: Telo & Hub
Service: Premier 12/06/10
Verizon Port: 3/15/10 - 4/02/10
Internet: 100 Mbps/10 Mbps
Setup: SB6141/R6700/Ooma
MainStreetSHARES Ebates: get Ca$h Back when you shop online!!

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davek
Posts: 33
Joined: Tue Oct 13, 2009 5:33 am
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Re: No Caller ID

Post by davek » Mon Jan 24, 2011 4:28 pm

No, not the case- Ooma is my only phone...

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lbmofo
Posts: 9337
Joined: Sun Mar 14, 2010 7:37 pm
Location: Greater Seattle
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Re: No Caller ID

Post by lbmofo » Mon Jan 24, 2011 4:40 pm

Weird then why the calls don't even show up on my.ooma.com

You mean to say that you get the rings and there is no incoming callerid and also the calls don't get logged in my.ooma.com?
Customer Since: 3/13/10
Hardware: Telo & Hub
Service: Premier 12/06/10
Verizon Port: 3/15/10 - 4/02/10
Internet: 100 Mbps/10 Mbps
Setup: SB6141/R6700/Ooma
MainStreetSHARES Ebates: get Ca$h Back when you shop online!!

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thunderbird
Posts: 6388
Joined: Mon Nov 08, 2010 4:41 pm

Re: No Caller ID

Post by thunderbird » Tue Jan 25, 2011 8:36 am

This is something that probably Costomer Service has to correct.

Customer Support
Email: support@oomacare.com
Phone: 1-888-711-OOMA (6662)
Monday-Friday 7am-7pm PST
Saturday-Sunday 8am-5pm PST

davek
Posts: 33
Joined: Tue Oct 13, 2009 5:33 am
Contact:

Re: No Caller ID

Post by davek » Tue Jan 25, 2011 9:44 am

Yeah, I do mean I have watched a call come in, no caller ID, and then I check My.ooma.com and nothing there, either...

I will e-mail cust. support- thanks!

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