Voicemail when internet is down.

Having trouble placing or receiving calls or using your voicemail system on Ooma Telo VoIP Phones? Post your questions here.
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AD_Mega
Posts: 8
Joined: Mon Jan 24, 2011 5:29 am

Voicemail when internet is down.

Post by AD_Mega » Mon Jan 24, 2011 5:34 am

When ooma telo is unplugged or the internet connection is down calls aren't going to voice mail. I just get a busy signal.

ntoy

Re: Voicemail when internet is down.

Post by ntoy » Mon Jan 24, 2011 9:04 am

Hello,

I show your account with basic service. This feature is part of premier services.

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lbmofo
Posts: 9337
Joined: Sun Mar 14, 2010 7:37 pm
Location: Greater Seattle
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Re: Voicemail when internet is down.

Post by lbmofo » Mon Jan 24, 2011 10:08 am

ntoy, call forwarding during network outage is Premier but without any forward, normal Ooma voicemail should kick in when the ooma box is offline even for basic service right?

viewtopic.php?f=6&t=9201&start=10#p64257
Customer Since: 3/13/10
Hardware: Telo & Hub
Service: Premier 12/06/10
Verizon Port: 3/15/10 - 4/02/10
Internet: 100 Mbps/10 Mbps
Setup: SB6141/R6700/Ooma
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ntoy

Re: Voicemail when internet is down.

Post by ntoy » Mon Jan 24, 2011 11:12 am

lbmofo wrote:ntoy, call forwarding during network outage is Premier but without any forward, normal Ooma voicemail should kick in when the ooma box is offline even for basic service right?

viewtopic.php?f=6&t=9201&start=10#p64257

Yes, this is correct. Could be a carrier routing issue. Customer should contact our support line.

AD_Mega
Posts: 8
Joined: Mon Jan 24, 2011 5:29 am

Re: Voicemail when internet is down.

Post by AD_Mega » Mon Jan 24, 2011 4:33 pm

Contacte support. Internet must be down 10 to 15 min before calls will start going to voicemail. I disconnected telo for 15 mins and call are going to voicemail.

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