Having trouble placing or receiving calls or using your voicemail system on Ooma Telo VoIP Phones? Post your questions here.
#73519 by AD_Mega
Mon Jan 24, 2011 5:34 am
When ooma telo is unplugged or the internet connection is down calls aren't going to voice mail. I just get a busy signal.
#73542 by ntoy
Mon Jan 24, 2011 11:12 am
lbmofo wrote:ntoy, call forwarding during network outage is Premier but without any forward, normal Ooma voicemail should kick in when the ooma box is offline even for basic service right?

viewtopic.php?f=6&t=9201&start=10#p64257



Yes, this is correct. Could be a carrier routing issue. Customer should contact our support line.
#73578 by AD_Mega
Mon Jan 24, 2011 4:33 pm
Contacte support. Internet must be down 10 to 15 min before calls will start going to voicemail. I disconnected telo for 15 mins and call are going to voicemail.

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