Having trouble placing or receiving calls or using your voicemail system on Ooma Telo VoIP Phones? Post your questions here.
#73036 by eycamry
Sun Jan 16, 2011 8:52 am
I just setup my Telo and everything seems to work fine for the past few days. Calling domestic numbers is no problem. However, this morning when I tried to make an international call, it would not let me. The error message was "The call can not be completely at this moment. Please try again later." I did get $50 credit with the Telo purchase and it is shown in My Ooma. What could be the problem? Is there something I need to activate first to make international calls? Thanks.
#73037 by thunderbird
Sun Jan 16, 2011 9:11 am
There has been some "bugs" in International calling for some time.

I should add, the qaulity of International Calling has been great. It's just the business side of International calling that has "bugs".

Call:

Customer Support
Email: support@oomacare.com
Phone: 1-888-711-OOMA (6662)
Monday-Friday 7am-7pm PST
Saturday-Sunday 8am-5pm PST
#73094 by ntoy
Mon Jan 17, 2011 1:31 pm
eycamry wrote:I just setup my Telo and everything seems to work fine for the past few days. Calling domestic numbers is no problem. However, this morning when I tried to make an international call, it would not let me. The error message was "The call can not be completely at this moment. Please try again later." I did get $50 credit with the Telo purchase and it is shown in My Ooma. What could be the problem? Is there something I need to activate first to make international calls? Thanks.


Hello,

Your prepaid account balance does show the $50, but I do not see any attempts. As lbmofo mentioned, how are you calling? I use www.countrycallingcodes.com . Are you able to call other int'l numbers?

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