Couldn't make international calls

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eycamry
Posts: 11
Joined: Sun Jan 16, 2011 8:48 am

Couldn't make international calls

Post by eycamry » Sun Jan 16, 2011 8:52 am

I just setup my Telo and everything seems to work fine for the past few days. Calling domestic numbers is no problem. However, this morning when I tried to make an international call, it would not let me. The error message was "The call can not be completely at this moment. Please try again later." I did get $50 credit with the Telo purchase and it is shown in My Ooma. What could be the problem? Is there something I need to activate first to make international calls? Thanks.

thunderbird
Posts: 6388
Joined: Mon Nov 08, 2010 4:41 pm

Re: Couldn't make international calls

Post by thunderbird » Sun Jan 16, 2011 9:11 am

There has been some "bugs" in International calling for some time.

I should add, the qaulity of International Calling has been great. It's just the business side of International calling that has "bugs".

Call:

Customer Support
Email: support@oomacare.com
Phone: 1-888-711-OOMA (6662)
Monday-Friday 7am-7pm PST
Saturday-Sunday 8am-5pm PST

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lbmofo
Posts: 9337
Joined: Sun Mar 14, 2010 7:37 pm
Location: Greater Seattle
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Re: Couldn't make international calls

Post by lbmofo » Sun Jan 16, 2011 12:19 pm

Just making sure you are dialing 011+country code+number
Customer Since: 3/13/10
Hardware: Telo & Hub
Service: Premier 12/06/10
Verizon Port: 3/15/10 - 4/02/10
Internet: 100 Mbps/10 Mbps
Setup: SB6141/R6700/Ooma
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ntoy

Re: Couldn't make international calls

Post by ntoy » Mon Jan 17, 2011 1:31 pm

eycamry wrote:I just setup my Telo and everything seems to work fine for the past few days. Calling domestic numbers is no problem. However, this morning when I tried to make an international call, it would not let me. The error message was "The call can not be completely at this moment. Please try again later." I did get $50 credit with the Telo purchase and it is shown in My Ooma. What could be the problem? Is there something I need to activate first to make international calls? Thanks.
Hello,

Your prepaid account balance does show the $50, but I do not see any attempts. As lbmofo mentioned, how are you calling? I use www.countrycallingcodes.com . Are you able to call other int'l numbers?

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