I've had ooma for a year now, behind the same router. Over the past few weeks, I've been having a problem with my Ooma Hub going offline (red) then switching to blue after a few seconds. I've tested my internet connection and everything appears fine..no packet loss whatsover.
How do I troubleshoot this? Firmware reset?
a. Temporarily access your Ooma device's “home port” by plugging in a patch (network) cable from the Ooma device's HOME port to a computer’s network card port. Sometimes you have to restart your computer after installing the patch cable, so that a proper connection occurs.
b. Type http://setup.ooma.com in you browser address window and hit enter. The “Ooma Setup” window opens.
c. In the left hand Navigation window, select “Network”.
d. Under “Network Settings” go to network connection: select the down arrow with your mouse and select “Automatic” (if not already configured to Automatic).
e. Enter the following:
i. Under “Modem Port MAC Address”, select Use Built in:
ii. Select the Update button.
g. Do a “cold boot” of the router.
h. After the router cold boot, do a “cold boot” of the Ooma device.
Try it and good luck.
Seems to be worse in the morning than in the evening. There is nothing at all to suggest internet issues. I wonder if my device is faulty..? Are there any diagnostic logs available?